Front Office Coordinator

Job Description

Job Description

Description:At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.

Job Summary

Front Office Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the surgery center administrative operations from coordinating check-in, validating insurance and obtaining payment authorization. Provide a high level of support to patients and guests while ensuring compliance with relevant laws, regulations and established policies and compliance programs.

Essential Functions and Responsibilities

• Interviews patient, relatives or other responsible individuals to obtain identifying and biographical information.  
• Provides overview of surgery center regulations to patient concerning pre-operative requirements
• Explains rate, charges, services and surgery center policies regarding payment of bills
• Coordinates general admission of patient
• Obtains signatures for insurance filing
• Collects patient’s payments
• Answers phone as needed
• Cross trains to learn other administrative duties including scheduling, medical file maintenance, opening and closing procedures, etc.
• Performs other administrative duties as assigned by manager or designee

Benefits

• Medical, dental, and vision insurance
• Matching 401(k) plan
• Paid Time Off 
• Paid holidays
• Employee discount
• Certification reimbursement
• Career growth opportunities

About Sight360

We’ve assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.

Our Mission

To care fully for our patients, team members, and partners who are the focus of everything we do.

Our Vision

To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.

Our Values

• Treat everyone like family
• Listen with purpose
• Perform our best
• Honor our word

Join our team and help us make a difference in the lives of our patients every day.

Qualifications

• 2-3 years of clerical/reception experience in a medical office setting
• Prior Authorization experience required
• EMR Experience
• Ability to type 40 to 50 WPM

Skills and Abilities

• Proficiency with standard office software applications (Outlook, Microsoft Office ®)
• Detail oriented
• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Enjoys interacting with patients, techs, and other healthcare professionals
• Enjoys creating a friendly atmosphere
• Good at coordinating with others to meet collective goals
• Proactive and optimistic

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.