Customer Success & Operations Manager

Overview RestauRent is hiring a Customer Success & Operations Manager to help manage and improve the full customer lifecycle for restaurants, bars, breweries, hotels, and event venues joining our platform. We are looking for someone organized, adaptive, and ready to move fast inside a rapidly growing startup. You will work directly with the COO & Co-Founder on post-onboarding customer relations, supporting venue partners, solving problems, improving workflows, and helping scale one of the largest private dining and event marketplaces in the country. We want someone who is eager to learn, highly responsive, detail-oriented, and excited to take ownership in a high-growth environment where your work directly impacts the business every single day. Compensation Bonus: Performance Based Benefits Benefits: 100% paid healthcare, 401(k), annual travel perks, equity options Location Hybrid in Providence, RI - in office collaboration 3-4x per week, with opportunity for remote work as earned. About RestauRent RestauRent is building the future of private and group events. We help restaurants, bars, breweries, hotels, and event venues get discovered and booked for private dining, corporate dinners, birthday parties, showers, alumni events, celebrations, and group gatherings. We are a fast-growing startup with thousands of venues on the platform, major growth ahead, and a small but aggressive team building something big in hospitality. The Role As a Customer Success & Operations Manager, you will work directly alongside the COO & Co-Founder to support and improve the customer lifecycle journey. This is a highly visible role within the company, touching customer support, operations, and product feedback. You’ll help ensure our venue partners are successful from day one while also assisting with strategic internal projects that help scale the business. This is not a passive role — we are looking for someone hungry, proactive, detail-oriented, and excited to help build a rapidly growing startup. Responsibilities Manage the communication post-onboarding for new venue partners Meet regularly with venue partners to discuss performance, product feedback, and platform usage Coordinate with venues regarding integrations and product usage Identify upsell opportunities Assist with contract renewals and customer retention efforts Work alongside leadership on operational and data-driven projects Help identify product improvements and customer pain points for discovery and future development Coordinate across internal teams to ensure a smooth customer experience Work directly with COO on operational projects What We're Looking For Highly organized with strong attention to detail Fast-moving and adaptive in a startup environment Excellent communication and interpersonal skills Comfortable managing multiple projects and priorities at once Eager to learn and take ownership Strong problem-solving mindset Passion for startups, hospitality, technology, or marketplace businesses is a plus Why Join RestauRent Work directly with the COO & Co-Founder who built and scaled the business over the last 4+ years Join a rapidly growing startup early in its journey Opportunity for career growth and increased responsibility Exposure to operations, customer success, marketing, product, and startup strategy Help shape the future of private events and hospitality technology Compensation Bonus: Performance Based Equity: Equity options available RestauRent offers 100% paid Medical healthcare benefits 401(k) $1,000+ in annual travel perks Equity options Direct mentorship from the COO & Co-Founder Opportunity to join a fast-growing startup early #J-18808-Ljbffr RestauRent