Medical Office Manager

A growing specialty healthcare practice is seeking an experienced Office Manager to support front-office operations, provider scheduling, patient coordination, and overall practice workflow. This individual will serve as a key liaison between patients, providers, advanced practice staff, and clinical team members while helping ensure a seamless experience from intake through follow-up care.

The ideal candidate will come directly from a healthcare practice environment and possess a strong understanding of patient scheduling, provider workflow, healthcare operations, and patient communication.

Key Responsibilities

• Manage patient intake, registration, and scheduling activities
• Coordinate patient discharge and follow-up communications
• Optimize provider schedules to maximize efficiency and access
• Serve as a point of contact for patients via phone and email
• Make outbound calls regarding appointments, procedures, pre-visit instructions, and follow-up care
• Partner closely with providers and clinical staff to coordinate care
• Support front desk operations and patient flow management
• Assist with insurance verification, procedure scheduling, and administrative documentation
• Maintain accurate patient records
• Help identify workflow inefficiencies
• Support overall operational efficiency of the practice

Qualifications

• Experience working in a medical, specialty, or healthcare practice required
• Understanding of patient intake, scheduling, discharge, and healthcare office workflows
• Experience working closely with providers and clinical staff
• Familiarity with medical terminology and clinical documentation
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
• Experience with EMR/EHR systems
• Experience with a healthcare practice management platform is a plus
• Understanding of medical imaging, reports, and supporting clinical documentation
• Excellent communication and customer service skills
• Highly organized with the ability to multitask in a fast-paced environment

Ideal Candidate

• Comes from a surgical or specialty practice setting
• Understands provider scheduling and schedule optimization
• Comfortable managing high volumes of patient communication
• Strong relationship-builder with patients and providers
• Professional, personable, and highly organized
• Able to anticipate needs and proactively solve problems
• Thrives in a patient-focused environment

Schedule

• Standard hours are 8:30 AM to 5:00 PM
• Flexibility is required based on provider schedules and patient needs
• Shifts may begin as early as 8:00 AM and extend as late as 7:00 PM as needed
• Additional flexibility is especially important midweek

Compensation & Benefits

• Competitive base salary
• Medical, dental, and vision insurance
• Paid time off
• Comprehensive benefits package