Front Office Coordinator
Metro One LPSG
Description Front Office Coordinator - Manhattan, NYC (Upper East Side)
Position Overview We are seeking a professional, dependable, and service-oriented Receptionist to support front desk operations. The Receptionist will serve as the primary point of contact for visitors, staff, students, families, and vendors. This role is responsible for maintaining a professional and welcoming front desk environment, managing incoming communications, assisting visitors, and supporting daily administrative and reception needs.
Key Responsibilities
Position Overview We are seeking a professional, dependable, and service-oriented Receptionist to support front desk operations. The Receptionist will serve as the primary point of contact for visitors, staff, students, families, and vendors. This role is responsible for maintaining a professional and welcoming front desk environment, managing incoming communications, assisting visitors, and supporting daily administrative and reception needs.
Key Responsibilities
- Greet and assist visitors, staff, students, families, and vendors in a professional and courteous manner.
- Serve as the primary point of contact at the front desk.
- Answer, screen, and route incoming phone calls.
- Respond to general inquiries and direct individuals to the appropriate department or contact.
- Manage visitor sign-in and sign-out procedures.
- Maintain visitor logs, records, and front desk documentation.
- Assist with visitor badges and access procedures as required.
- Monitor arrivals and departures and communicate with appropriate staff when needed.
- Maintain a clean, organized, and professional reception area.
- Receive and distribute mail, packages, and deliveries.
- Provide basic administrative support, including data entry, filing, document preparation, and record maintenance.
- Assist with scheduling, communications, and other general office tasks as needed.
- Maintain confidentiality when handling sensitive information.
- Follow established front desk and visitor management procedures.
- Communicate promptly with appropriate staff regarding unusual situations or visitor concerns.
- Provide occasional extended coverage when required.
- Perform additional receptionist and administrative duties as assigned.
- Previous receptionist, front desk, administrative, customer service, or similar experience preferred.
- Strong verbal and interpersonal communication skills.
- Professional and customer-service-oriented demeanor.
- Dependable, punctual, and organized.
- Strong attention to detail.
- Ability to manage multiple tasks in a busy front desk environment.
- Comfortable interacting with a wide range of visitors and staff.
- Basic computer skills, including email, data entry, and common office applications.
- Ability to learn visitor management, telephone, scheduling, or administrative systems.
- Ability to handle confidential information with discretion.
- Prior experience as an Office Coordinator, Front Desk Coordinator, or in a similar administrative support role.
- Current NYS Security License.
- Fire and Life Safety certifications.
- Previous experience working in a school, corporate office, or other controlled-access environment.
- Familiarity with visitor management, access control, badging, or building safety procedures.
Vacancy posted 5 days ago
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