Customer Service Representative (CSR) & Client Advocate - St. Augustine, FL

Job Description

Job Description

Description:

Location: St. Augustine, Florida (In-Office)

Compensation: $17.50 - $19.00/hr (Depending on Experience) + Quarterly Profit Sharing Bonuses!

Position: Full-Time | Monday – Friday (No Weekends)

Escape the Call Center—Join a Local Team That Values You!

Tired of soul-crushing call centers, rigid scripts, and high-stress environments?

For over 20 years, The Master’s Lawn & Pest has been Gainesville's premier outdoor service company. We believe exceptional client service starts with taking care of our team. As a Customer Service Representative, you aren't just answering phones—you are our primary Client Advocate, helping local homeowners and businesses solve problems and keep their properties looking great.

Why You’ll Love Working at The Master’s:

• Financial Growth: Base salary PLUS quarterly profit-sharing opportunities.
• Great Benefits: Health Insurance, Life Insurance, and a 3% IRA Company Match.
• Work-Life Balance: Paid Time Off (PTO), Paid Holidays, and consistent weekday hours (No weekends!).
• Awesome Culture: Quarterly team-building events, ongoing training, and a supportive, close-knit office team.
• Real Advancement: Clear pathways for professional growth within a rapidly expanding local business.

What We’re Looking For

• Customer Service Experience: 1+ years in an office, administrative, or service-industry CSR role.
• Tech-Savvy: Comfortable with Google Workspace, MS Office, and CRM software. ( Experience with Aspire CRM is a huge plus!)
• Great Communication: Clear, warm, and professional phone presence with strong written email skills.
• Problem Solver: Calm under pressure, empathetic, and detail-oriented when handling billing, AutoPay enrollment, or service inquiries.
• Local Reliability: Dependable transportation to our St. Augustine facility.

Key Responsibilities

• Serve as the friendly, helpful primary point of contact for our existing clients via phone and email.
• Assist clients with billing questions, processing secure payments, and setting up AutoPay.
• Log, track, and follow up on client requests using our CRM platform (Aspire) to ensure 100% satisfaction.
• Resolve routine client inquiries independently and collaborate with field managers on complex service needs.
• Maintain accurate, up-to-date client records and account notes.

Our Fast Hiring Process

1. Apply Now: Takes under 2 minutes.
2. 15-Minute Phone Screen: Quick chat to discuss your customer service background and software experience.
3. In-Person Office Interview: Meet the team, tour our office, and see if we’re a mutual fit!

Ready to build a career with a company that treats you like family? Apply today!

Requirements: