Account and Routing Configuration (ARC) Real Time Analyst
$45k - $55kFull-time
WTW
Role Description
An ARC Analyst team member ensures our call routing strategies are meeting our client service level agreements. Our goal is for customers to talk to a qualified agent quickly and accurately.
- The candidate will need to review real-time data and historical data to confirm routing results.
- The ARC Analyst team member keeps call system role changes and permission changes up to date.
- We are looking for someone with strong data analytic capabilities and skilled in extracting, organizing, and interpreting data.
- We use Genesys Cloud as a call routing platform as well as to manage agent skills.
- This is a work from home position.
Company Description
Vacancy posted 4 days ago
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