Administrative Assistant I

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Working under the direction of the assigned field supervisor, this person will oversee and manage all office functions supporting this part of our Aqua Pennsylvania business!

ESSENTIAL DUTIES:

• Perform a variety of administrative activities for various departments; this involves using multiple applications and software programs to address their needs.
• Organize and maintain departmental files & records, including project records.
• Track expenses and maintain records / documentation for assigned projects.
• Compile departmental budgetary data to prepare reports (both standard and special/custom).
• Prepare monthly invoices as well as operational and compliance reports.
• Generate Purchase Orders [P.O.'s] by utilizing our SAP system.
• Coordinate the processing of all departmental invoices and then submit them to our internal Accounts Payable [A/P] team.
• Coordinate service/work orders with field employees.
• Tracking inventory using our SAP system.
• Submittal of compliance related data and materials.
• Serve as Telephone Operator / Receptionist for inbound calls: this involves answering phone calls, providing assistance (when possible), and forwarding messages.
• Provide accurate information and help resolve issues/complaints from contractors, public officials, customers, and other callers.
• Provide miscellaneous clerical support: coordinating mail delivery, preparation of correspondence, etc.
• Assisting customers with billing and service-related questions. Maintain confidentiality in all aspects of customer and employee information.
• Performs other related administrative tasks, as directed.

QUALIFICATIONS:

• High School Diploma (or GED); completion of college coursework is a plus.
• At least 2 years of professional experience working with administrative functions.

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KNOWLEDGE, SKILLS, AND ABILITIES:

• Technical aptitude with proficiency in Microsoft Office software programs (Email, Word, Excel, PowerPoint); experience working with SAP software is a plus!
• Excellent written & verbal communications skills.
• Strong customer service skills.
• Ability to work well under pressure.
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• A Team Player demeanor with the ability to work effectively and multi-task in a team-fostered environment.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call View phone number on click.appcast.io).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.