Repair Specialist

Repair Specialist I

The Repair Specialist I ensures that Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist I is responsible for administering the collision repair requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.

Key Responsibilities - Essential Functions

• Authorize collision repairs and/ or repair recommendations on behalf of Wheels clients
• Review and approve repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell, PenPro by Audatex, and C.C.C.
• Adhere to PenPro by Audatex, Mitchell, and C.C.C or current parts and labor reference guides for parts pricing and labor times
• Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
• Issue and verify accuracy of purchase orders
• Approve proper repair based on mileage, months in service, prior repair history; including safety repairs based on client parameters
• Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair
• Discuss with clients / shops any irregularity involving repairs
• Instruct and assist Driver Service Associate, MAP Repair, and Subrogation Specialists in estimate comparison and review
• Administer and close files in accordance with client parameters.
• Assure that follow up is done for "down vehicles" within 24 hours.
• Assist and instruct drivers in rental, tow, and process driver requests as needed
• Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc.)
• Provide details about shop performance to Network Management for Network Vendor growth
• Assist MAP with overflow calls by taking MAP calls daily as required.
• Other duties as assigned

Leadership Responsibilities

This position has no managerial responsibilities.

Competencies - Skills

• Demonstrate working knowledge of MAP & Collision procedures & systems
• Basic understanding of specific/individual client parameters
• Thorough knowledge of automotive repair
• Thorough understanding of managed maintenance within fleet management
• Understanding of Driver Services, Network Management, MAP & Collision functions
• General knowledge of all Wheels departments
• Creative and efficient problem-solving skills
• Proficient in Windows and Microsoft Office
• PenPro and/or current estimating software
• Negotiator
• Superior customer service abilities

Education and Experience

• A minimum of two years automobile adjusting experience or appraisal experience
• High School diploma required
• ASE Body Certification preferred
• Must have estimating or appraisal certification within 18 months of hire date (e.g. I-Car Damage Analysis 2-4 or ASE B6 Collision Estimating)
• I-Car Platinum Certification within 18 month of hire date
• Customer service experience
• PC familiarity including, but not limited to, Lotus Notes, Windows, Excel, and Outlook

Job Specifications, Physical Demands and Work Environment

This position is remote however travel to Des Plaines IL is required for training purposes 2 to 3 weeks, returning on weekends. Positions Type/Standard Schedule: This is a full-time position Monday through Friday

Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.