Logistic Specialist III # 26-14671

$20 per hour Nashville, TN Contract Duration: 05 Months Job Overview Client’s Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. Operations drives the end-to-end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Client fulfillment centers (FCs), rail yards, and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed, and ensuring timely resolution of the issue. The Operations team is the first line of defense in understanding network trends, delays, dwells, and other exceptions that impact ability to deliver a world‑class transportation product that serves its customers on time. An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem‑solving, and organizational skills is a must. Successful candidates will enjoy working in a fast‑paced, high‑volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team members, carriers/drivers, and work schedules. Key Job Responsibilities Deliver excellent carrier and driver experience/solutions in a high‑volume contact center environment through researching, problem‑solving, setting appropriate expectations, and working within the Client Transportation network to get trailers/trucks back on track when disruptions occur. Work in a fast‑paced environment and adhere to schedules: start/stop times and breaks/lunches. Support workload surges and/or weather‑related operations as needed, including working significant overtime during designated high‑volume peaks. Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly, and quarterly basis. Provide support to field teams and partners by creating repair requests, monitoring load execution, and ensuring on‑time pickup and delivery metrics. Work with cross‑functional teams. Use analytical skills to drive data‑driven decisions and effectively communicate insights to others across Transportation Operations Management, Client Freight Shippers, rail partners, carriers, and fleet teams. Provide support to drivers and carriers with over-the-road disruptions. Your calls will be monitored and recorded for training and compliance purposes. Day in the Life The Transportation Operations Specialist facilitates the continued flow of Client’s supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Client fulfillment centers, or transiting between rail and over-the-road (OTR) carriers. The day‑to‑day role requires the Specialist to provide resolutions by researching and querying internal tools and making real‑time decisions in accordance with guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements, analyze data, identify trends, and drive Customer Experience without compromising on‑time performance. This position requires an understanding of logistics and the ability to communicate clearly in both written and verbal formats. Basic Qualifications 1+ years of experience working with computers and Microsoft Office (including Outlook, Word, and Excel). High school diploma or equivalent. Ability to work 40 hours per week, with overtime as required. Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. Must be at least 18 years of age or older. Preferred Qualifications Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays. 1+ years of contact center experience or experience in the customer service/contact center industry. US Tech Solutions is a global staff augmentation firm providing a wide range of talent on‑demand and total workforce solutions. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr US Tech Solutions