CCR Service Account Rep

What you will do The primary role of the Site Manager/Customer Care Representative is to manage a key account while driving sales growth within that account. This role is responsible for developing and executing a customer-focused strategy across all JCI Fire Protection projects for the client. The objective is to expand and retain project installations and preventive maintenance contracts, resulting in increased revenue and enhanced customer satisfaction. How you will do it · Adhere to current Johnson Controls policies, procedures, products, programs and services. · Manage all retention activities within an assigned customer with an overall spend of $2M+. Responsible for retention, customer satisfaction and growth within the customer. · Secure increased spend from the customer, ensuring a larger share of the fire footprint. · Act as the primary point of contact for the assigned customer and develop a positive ongoing relationship with customer plus an intimate knowledge of each part of the account (e.g. key decision makers, equipment, service contract, history, projects, etc.). · Interface effectively with district operations to deliver and improve service delivery. · Determine customer needs, address customer challenges, and develop strategies to meet account objectives. · Report progress and metrics to operation and corporate teams on a weekly and monthly basis. Qualifications - External What we look for · BA, BS or similar degree highly preferred · 2+ years of sales and/or customer service experience with a similar product, service or industry · Highly motivated and success driven · Excellent communication skills and ability to quickly qualify opportunities · High degree of self-discipline · Independent, creative thinker · Ability to sell intangible services Salary Range: HIRING SALARY RANGE: $70,400-$105,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.