Service Supervisor

Overview:

WHY COOLSYS?

At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees. As a large company serving diverse customers, we invest in our team with:

• Competitive Compensation: Competitive pay -$40-$60/hour (DOE)
• SIGN ON BONUS : $5,000 (DOE)
• Paid Drive Time: Enjoy 100% pay for local travel between customer sites. Park your company vehicle at home for added convenience.
• Ongoing Education & Training: Access to state-of-the-art facilities and paid online training.
• Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match
• Year-Round, Diverse Work: Stay engaged with consistent, interesting projects throughout the year, working across various industries and systems to keep learning and growing.
• Extra Perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more.

Join us and advance your career while working with top-tier clients in the HVAC and refrigeration industry!

The Service Supervisor is responsible for the profitable delivery of refrigeration services for a specific geography, specialty, or team of technicians. They will also run calls and serve as a mentor and technical resource to other technicians in their area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Participates in managing the Service P/L for assigned branch(s).

· Responds to own calls.

· Effectively manages call volume for area of responsibility.

· Ensures customer requirements are followed, and calls are completed on a timely basis.

· Ensures billing procedures are accurately adhered to and may approve work orders.

· Maintains communication with customers and ensures their expectations are met.

· Resolves issues or problems that impact customer satisfaction.

· Interviews, selects, hires and oversees onboarding of Lead Techs and Technicians.

· Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.

· Monitors performance and provides training, coaching and performance feedback to Lead Techs and Technicians.

· Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.

· Ensures use of PPE and the application of safe behavior, including driving, by all employees.

· Ensures customer service and quality of work meets customer requirements and Source standards.

· Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).

· Performs other duties as assigned

Education / Training

· High school diploma, GED, or completion of trade program or technical school.

· College degree, a plus.

· EPA Certification.

Work Experience / Skills

· 5+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.

· Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.

· Ability to solve problems and apply good judgement.

· Excellent verbal/nonverbal and written communication and presentation skills.

· Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.

· Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.

· Good driving record.

· 2+ years of Supervisory experience, preferred.

· Good leadership potential, with demonstrated experience overseeing a diverse and multi-disciplined workforce.

· Ability to coach, train, develop and build a team.

· Able to manage time, delegate assignments and follow through to ensure good results.

· Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

· Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.

Today, there are 26 different companies that make up the CoolSys family of brands .  Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with us on and  . 

Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. 

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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