General Manager

Mitsuru is seeking a passionate, creative, experienced General Manager for our rapidly expanding operation.

The ideal GM candidate has a strong operations and administrative focus, a passion for genuine hospitality, a deep background in wine and sake, and a track record of successfully developing staff culture, stewarding regulars, and leading teams.

Mitsuru's GM will be responsible for ensuring overall operational excellence, team well-being, and hospitality standards. Key responsibilities include: leading and developing teams, creating and executing strategic initiatives, fostering strong guest relationships, and ensuring that all organizational goals and performance objectives are consistently achieved.

This position reports directly to the Chef/Owners and Director of Operations. Primary responsibilities include:

FOH Management & Service:

• Oversee service daily to ensure warm, elegant, consistent guest experience
• Consistently coach and train both new and existing staff to provide exceptional hospitality 
• Maintains a strong, positive working relationship with all company employees to foster and promote a supportive, energetic work environment
• Oversee hiring and training for all FOH positions
• Steward relationships with regulars, neighbors, industry and PX guests, and Parcelle retain customers to develop strong customer base
• Coordinate with the Chef and Parcelle Wine Team to update menus regularly, and lead staff education initiatives.
• Helps to book and coordinate large party reservations. 
• Replies to all guest reviews and works creatively to turn customer into regulars
• Address performance issues quickly and respectfully by coaching, counseling and managing conflicts

Accounting & Administrative Duties:

• Prepares FOH shift schedules and manage PTO requests, thoughtful staffing with a strong understanding target labor costs and service needs. 
• Audits daily timecards for accuracy. 
• Submits weekly payroll. 
• Meets weekly with Director of Operations to give thoughtful updates on team progress, recurring issues, and internal developments. 
• Completes accident reports promptly in the event that a guest or employee is injured.
• Responsible for scheduling, packaging and leading employee reviews (60-day + annual) 
• Creates and edits service and admin SOPs, continuously contributes to refine and train all hourly team members on hospitality and service.

Events: 

• Collaborates with management and ownership to enrich in-house event programming
• Present for all on-premise events, helping to staff and execute a smooth service. 

Wine Program/Oversight: 

• Supporting purchasing, maintain menus, conduct monthly inventory, and lead staff education in collaboration with Lead Comms
• Checks and inbounds all wines to ensure producer, quantity, vintage and cuvée align with Inventory, POs and transfers.
• Maintains general cleanliness and organization of the cellar; ensures that FOH/BOH teams adhere to correct receiving procedures.
• Understands general functions of Inventory Software
• Understanding the financials of buying/inventory
• Oversees receiving, invoicing, and budgeting with Lead Somms and Purchasing Managers

Operations: 

• Works in tandem with Director of Operations to work within labor and expense budgets
• Actively plan and develop business expansion, in collaboration with management and ownership
• Present for all manager meetings. 
• Ensures all incoming reservation requests per location via email or text are attended to in a timely
• Oversees all invoices are submitted to finance in a timely manner. 
• Ensure compliance with safety and cleanliness standards required by DOH
• Facilitates maintenance and ongoing service requests

Work Experience Requirements:

• 2-3 years managing in a fine dining setting
• Extensive knowledge of food and beverage, and a passion to learn more
• Advanced experience working with high-end wine programs, knowledge of sake is a bonus
• Proficient with the following platforms: Excel, Google Sheets, OpenTable, Square and CRM software.
• Strong leadership and communication abilities.
• Real-time problem-solving skills focused on achieving result
• Experienced operations focus, proven track record of successful cost controls