Medical Assistant

Job Description

Job Description

Medical Assistant – Clinical & Care Coordination Support
RIISEN In-Home Senior Care | Fairhope, AL | Full-Time

About RIISEN

RIISEN In-Home Senior Care is a growing senior care company providing both clinical and non-clinical in-home care for seniors in Baldwin County. What sets us apart is our integrated clinical model — which gives our clients, their families, and our caregivers a true one-call solution for all care needs. We're building something different here, and we're looking for people who want to be part of it.

The Role

We're hiring a full-time Medical Assistant to support our nurse practitioner in delivering high-quality clinical care and chronic care management (CCM) services to our senior patient population. This is an in-office role with a dual focus — managing and triaging all inbound calls from clients, families, and partners, and supporting our Nurse Practitioner with her administrative needs: faxing and tracking orders, coordinating referrals, communicating results, and documenting CCM activity, among other things.

What You'll Do

• Serve as the first point of contact for inbound calls from clients, families, and referral partners — triaging needs and routing appropriately
• Coordinate orders and manage the outflow of tasks generated from Nurse Practitioner home visits
• Track and follow up on outstanding orders, referrals, and specialist coordination to ensure nothing falls through the cracks
• Fax, retrieve, and file clinical documentation including orders, labs, and consult notes
• Communicate order results and relevant clinical updates to the NP in a timely manner
• Conduct monthly CCM check-in calls with patients, documenting status and flagging concerns
• Assist with care plan updates and CCM documentation under NP direction
• Support medication reconciliation, including reviewing current medication lists and flagging discrepancies
• Handle prior authorizations, scheduling, and other clinical support tasks as needed
• Maintain accurate and timely documentation across all systems
• Assist with general office duties including supply management, mail, and maintaining an organized clinical workspace

What We're Looking For

• Certified or Registered Medical Assistant (CMA or RMA preferred)
• Experience working with geriatric or chronically ill patients a plus
• Strong phone presence — you'll be the voice of RIISEN for clients and families daily
• Highly organized with strong follow-through; this role manages a lot of moving pieces
• Strong documentation habits and attention to detail
• Team player who takes initiative and communicates proactively
• EMR experience required; platform-specific training available

Why RIISEN

• Be part of a clinically integrated care model that's genuinely making a difference for seniors
• Work closely with a skilled nurse practitioner in a collaborative, low-bureaucracy environment
• Competitive pay commensurate with experience
• Health benefits and 401(k) after 12 months of employment
• Full-time, stable schedule