Collections Specialist

Introduction At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big‑picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way. Overview The Client Accounting Analyst provides direct support to RPS accounting and collections operations by managing retailer receivables, responding to accounting inquiries, supporting the collections lifecycle, and resolving account discrepancies. This role serves as a key point of contact for retail partners and internal teams to ensure timely payment, accurate account balances, and compliance with RPS collections standards. How you’ll make an impact Manage assigned retailer receivables to ensure timely payment and accurate account balances. Respond to internal and external accounting inquiries related to billing, payments, credits, and account status. Support the full collections lifecycle in alignment with RPS collections policies and standards. Research, analyze, and resolve account discrepancies, unapplied cash, and disputed balances. Monitor aging reports and work proactively to reduce past‑due balances. Serve as a primary point of contact for retail partners and branch stakeholders regarding receivables and collections matters. Partner closely with Collections leadership, Receivables, Payables, Audit Collections, and branch teams to resolve issues and maintain account current expectations. Escalate complex or high‑risk issues appropriately while providing clear recommendations and documentation. Support audits and internal reviews as needed by providing documentation and account insights. Contribute to team efforts supporting onboarding, training, and process updates related to customer service and collections workflows. Foster supportive team environment by sharing knowledge and assisting colleagues with routine questions related to collections processes and standard procedures. About you Required: High School diploma and 2 years’ accounting experience. Intermediate Excel and Microsoft Office proficiency. Great organizational skills and high attention to detail. Strong analytical skills. Excellent written and verbal communication skills. Preferred: Bachelor’s degree preferred. QuickBooks experience desirable. Behaviors: Exhibit professionalism and creativity, representing the company in both client and team situations. Cooperative attitude and ability to work both individually and in a team. Ability to prioritize and handle multiple tasks in a fluid work environment. Patience, resiliency and tolerant of stressful situations. #LI-MS4 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity. We review U.S. Eligibility Requirements in accordance with federal regulations. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr