RCI-ABBV-34949 Operational Excellence Manager / Operations Project Manager (Pharma/Biotech)

100% hybrid would be great but will accept remote for the right person Daily Work Schedule Expectations Top 3 – 5 Skills Needed for each role Project Management Operations Management Process Efficiency Metrics, Insights, and Analytics Systems Management Operations Manager Global Philanthropy Summary The Operations Manager for the Global Philanthropy team is responsible for maximizing the impact of the Client for patients, communities, and our employees. This person will lead our metrics, data, and insights across the function, serve as the investigation lead for employee inquiries for employee engagement programs, coordinate with individuals across the function and lead operations. Additionally, the role will serve as the processing hub for grants from end to end including disaster relief and community grants. The Operations Manager is critical to the Global Philanthropy function operating successfully and efficiently. This role will have significant employee, team, and community impact in the quest to help individuals live their healthiest lives. The Manager will report to the Sr. Director, Global Philanthropy and will be part of the broader Corporate Responsibility & Global Philanthropy organization. Primary Responsibilities: GP Dashboard, Metrics, Insights, and Measurement Build and maintain Global Philanthropy dashboard, a new technology that merges function systems (Cybergrants, YourCause, Benevity) input and output to measure impact of all programs Oversee data management by collecting and organizing metrics, data, KPIs, results, and insights for consistent measurement and tracking for leadership, ESG reporting, and audits Prepare and synthesize metrics capturing the status and impact of philanthropic partners for quarterly reports and ad hoc requests to ensure accountability and support communications Integrate robotic process automation in data entry and routine tasks Lead development of AI-driven predictive maintenance systems, built in templates to reduce administrative tasks, collaboration tools to connect teams and functions Oversee day-to-day management of US Global Philanthropy budget including monitoring and reporting Oversee community grants, including evaluating prospective community grantees and processing of grants for alignment with compliance and Client Engage with grantees on behalf of Client, including relationship management, responding to inquiries, and troubleshooting Coordinate with the employee giving and volunteering leads to support grants and invoice processing Support the Global Philanthropy team in executing contracts and grants through platforms such as Cybergrants Investigate and resolve Client employee inquiries to efficiently manage giving, scholarships, relief, volunteer, and the foundation Operations & Administrative Manage operations and processes including invoice management, grant‑making, reporting, tracking, and project management Lead invoice management for foundation and corporate initiatives to ensure timely payments and status tracking Manage Cybergrants platform, including management of grants database Build and manage reporting and compliance tools, and real‑time on‑demand metric systems Lead internal contracting and grant execution and stakeholder engagement with local community partners Build and maintain internet and intranet sites supporting Global Philanthropy and Client employees Oversee audits and filings on behalf of the Client Lead Corporate Donation process including training, Corporate Donations Review Committee (CDRC), coordinating with Ops, Compliance, Owner of consistent process for vetting partners, vendors, and programs including criteria Primary lead for external and internal legal partners, and internal OEC and corporate operations stakeholders Qualifications and Skills Required: 5+ years operations experience Demonstrated experience in building dashboard or other major reporting, metric tool for multiple end‑users Database creation and managing metrics and evaluation systems Adept with new technology systems Strong communications skills Demonstrated ability to process and translate information into solutions Collaborative, team‑oriented mindset and ways of working Demonstrated experience with project management and successfully managing multiple projects Strong organizational and administrative skills Experience in invoice management and financial tracking Proficiency in using reporting and compliance management tools Excellent communication and email management skills Ability to work independently and collaboratively within a team Detail‑oriented and capable of managing multiple tasks and priorities effectively Manages/directs the activities and people associated with small to large scale projects with a focus on any or several non‑IT business applications and disciplines. Manage/direct all facets of single or multiple, multidimensional, mission‑critical projects through the Full Project Life Cycle. Collaborate/work with project sponsors, business units and users to identify project scope and focus, develop or monitor project initiatives, implement project requirements/plans/processes/tools, assign/guide/monitor project staff, and assure project success. Deliver quality project solutions to business problems or issues within defined budgets and/or timelines. Provide expert project guidance/support proactively through project completion. Provide tracking, reporting, and presentation to management and users. #J-18808-Ljbffr Rangam