Customer Service Manager

Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose. What You Will Be Doing Lead the customer service team supporting repairs, warranties, and returns. Oversee all West Coast Returned Goods operations. Deliver exceptional customer and account experiences by managing repair and return processes. Authorize domestic and international golf club credit returns. Resolve complex warranty and return escalations. Partner closely with Production, Quality Assurance, Engineering, Sales, and Customer Service teams to identify product trends and improve operational performance. Ensure inventory accuracy across returned goods and repair locations. Provide cross‑functional support and mentorship to the DTC team on warranty solutions and repair services. Support emerging sales channels and marketing initiatives. Drive reporting and forecasting efforts using enterprise systems such as SAP and Cognos. Champion continuous process improvement to enhance efficiency, service quality, and customer satisfaction. What You Bring 5+ years of customer service experience, including 2+ years in a team lead or supervisory role. High school diploma or equivalent required. College degree preferred. Experience using SAP and Cognos for reporting, analysis, and operational support. Strong leadership, coaching, and team development skills. Ability to manage competing priorities and resolve complex customer issues. Comfortable working in a fast‑paced environment and collaborating across multiple departments. Our Commitment to You Acushnet Company is dedicated to helping associates thrive personally and professionally. You and your family, including domestic partners, will benefit from a comprehensive suite of health and well‑being programs. These include paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. The financial benefits are designed to secure your future, offering a 401(k) with company match, health savings accounts, and flexible spending accounts. Additional perks include pet insurance, legal planning, education assistance, and exclusive access to the Associate Store. Pay Range $101,727.00 – $129,537.00 EEO and Additional Statements Acushnet Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability. Acushnet Company respects the intellectual property and confidential information of third parties. No employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us. Acushnet Company participates in E‑Verify. Global Candidate Privacy Notice. #J-18808-Ljbffr