Service Coordinator

Here follows information about the position:

• Schedules/Assigns caregivers to patient cases.
• Eager to go above and beyond to accept as many cases as possible in effort to ensure growth and agency profitability.
• Interact with families, clients, and caregivers regarding services
• Follow-up with clients and caregivers regarding coverage, call-offs, and cancellation of staff.
• Maintain open and current communication with management team of changes in status of clients and caregivers.
• Actively participate in regular staff meetings to provide guidance on any changes with staffing requirements/needs.
• Documents all notes and updates for patients and caregivers into HHA Exchange Scheduling/billing system.
• Participates in agency on-call when scheduled
• Reports all incidents to immediate supervisor
• Ensure that services are provided as prescribed by the client's Plan of Care.
• Prebilling and working on Call Dashboard daily
• Performs other duties as needed

• Minimum High School Diploma
• Prior experience in home care as a “Service Coordinator” a MUST.
• Excellent customer service skills
• Strong computer and writing skills, including knowledge of Microsoft Outlook
• Knowledge of HHA Exchange a plus!
• Bilingual Spanish a plus but not mandatory.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

• Spanish (Required)

• Elmhurst, NY 11373 (Required)