Service Coordinator

Position Summary The Service Coordinator will work closely with the Service Manager, Field Supervisors and other department team members to performing his/her duties and will report to the Service Business Supervisor. The Service Coordinator is responsible for providing support to the service team, which may include data entry, reporting, and general office and administration duties to support both job sites and main office activities. Position Details New Customer Setup Vendor Set Up/Credit Applications COINS (ERP system) data entry and reporting – book quoted service order, enter budget, change orders, subcontract agreements, change orders, and job cost reports. Assembles and tracks subcontracts, change orders, insurance certificates, billings, lien releases, and certified payroll when applicable Tracks daily progress of Quoted Service Orders.Analyzeincurred costs,budgetand profitability. Prepares andsubmitsmonthly billings with all required supporting documentation according to contract requirements. Communicates with customers to ensure work performed meets or exceeds their expectations.Arrange follow-up visits, as necessary Respondsto customer inquiries andresolvesorescalatescustomer concerns or complaints, asappropriate. Meets with assigned Service team supervisors weekly.Identifyand coordinate upcoming work,through tocompletion. Escalated support to follow up with clientsregardingoutstanding A/R. Updates andretainscustomer account information related to special billing conditions, tax status, invoice approvalcontacts, billingaddressesand special billing rates. Entersservice agreements intosystem. Ensures each customer’s account information is and updated (special billing conditions, tax status, invoice approvalcontacts, billingaddressesand special billing rates. Coordinates subcontracts, tools,materialsand/or other specific agreement requirements. Creates Maintenance Agreement Welcome Email Package and Client binder for turnovermeeting. Monitors maintenance schedule formanpowerreports. Preparesyearly,quarterlyand monthly schedule outline for planned maintenance.Identifypotential impacts, flag and advise management team. QC completed maintenance reports to ensure scope, and all contract requirements are met. Qualifications Minimum high school diploma or GED Associate degree (AA) preferred 4+ years related experience and/or training, or equivalent combination of education and experience Strong verbal and written communication skills Ability to set priorities and multi-task Competent analytical skills You have excellent customer service skills. You canwriteroutine reports and correspondence Proficient in Excel Excellent communication,writingand organizational skills Critical reasoning,good workethicsand flexibility Benefits 401(k) plan with 50% company match (no cap) and immediate 100% vesting Medical, dental, and vision insurance (100% paid for employee) Annual bonus program based upon performance, achievement, and company profitability Term life, AD&D insurance, and voluntary life insurance Disability income protection insurance Pre-tax flexible spending plans (health and dependent care) Paid parental leave Paid holidays, vacation, and personal time Training/professional development opportunities and company-paid memberships for professional associations and licenses Wellness benefits Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr