Welcome Center Supervisor

Welcome Center Supervisor at the Carl's Family YMCA

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you'll discover more than just a jobyou'll enjoy a career with the chance to make a lasting difference in the lives of those around you.

Now Hiring Welcome Center Supervisor at the Carl's Family YMCA

YMCA Employee Benefits

• FREE Family Membership & Discounted Access to Programs
• Flexible Scheduling
• Family-friendly Work Environment
• Employee Assistance Program & Retirement Plan

General Function

The Welcome Center Supervisor supports all aspects of a high-quality YMCA user experience. The Welcome Center Supervisor will train, manage and schedule for the Member Experience Team. The Welcome Center Supervisor is responsible for providing assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.

Education/Experience/Training/Certifications

• A high school diploma, administrative and supervisory experience, and excellent communications skills required.
• Must possess the ability to follow through on requests, meet deadlines, manage multiple priorities, and provide the highest level of customer service.
• Must be available to work early mornings, nights, weekends, and/or holidays with a minimum of one evening, one early morning, and one weekend per month.

Position Benefits

• Paid Time Off and 10 Paid Holidays
• Medical, Dental, Vision, Life, and AD&D Insurance
• Short-term/Long-term Disability and Flexible Spending Account

Job Duties & Responsibilities

• Provide exceptional customer service at all times to members and staff.
• Manage the interviewing, hiring, and training of Member Experience Team.
• Support the management of the Member Experience Team's schedule and ensure adequate staffing at all times, with assistance from the Associate Executive Director.
• Track all inquiries, follow up calls, tours, sales and guest visits in prospect management systems as assigned.
• Assist with all aspects of membership sales, terminations and exit interviews, including making new member and NSF phone calls.
• Meet monthly sales goals.
• Work nights, weekends and closeouts required.
• Support the development and/or coordination of special events, presentations, seminars, and membership promotions within the community. Make sure event calendar is up to date with member engagement events.
• Personally lead the member experience by working at the Welcome Center at least 20 hours/week.
• Serve as back-up to the Business Office Manager and perform business office duties at other branches as needed.
• Serve as an Shift Lead (4-hour shift) up to 3 times per week.

Abilities & Skills

• Ability to participate in all physical aspects of the position.
• Ability to sit and stand from a seated position when interacting with members.

The YMCA of Metropolitan Detroit ("YMCA") is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or application or any other basis protected by state, federal or other applicable law.

The YMCA of Metropolitan Detroit is committed to ensuring the safety and well-being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with program participants. We take any inappropriate interactions between program participants and with staff very seriously and will fully cooperate with authorities in any case of abuse.