Office Administrator

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

We are seeking a highly organized, dependable, and detail-oriented Office Administrator to join our growing commercial electrical service team. The ideal candidate will be responsible for supporting daily office operations, coordinating with field technicians and customers, managing service-related paperwork, and helping ensure jobs move efficiently from scheduling through completion.

Experience in the electrical service industry is a strong plus.

Key Responsibilities

• Answer phones, respond to emails, and provide professional customer service
• Help coordinate commercial electrical service calls and technician assignments with project manager
• Communicate with customers, technicians, vendors, and property managers
• Create, update, and maintain work orders, service tickets, and customer records
• Prepare purchase orders, invoices, and other service documentation
• Follow up on open service calls, proposals, approvals, and outstanding information
• Assist with accounts receivable, invoicing, and payment follow-up
• Enter and maintain accurate information in company software and spreadsheets
• Process technician time sheets, service reports, and expense documentation
• Coordinate permits, inspections, certificates, and other project documentation when required
• Maintain organized electronic and paper files
• Assist management with administrative tasks and reporting
• Help ensure customers receive timely updates regarding scheduling and job status

Qualifications

• 2+ years of office administration or customer service experience (NOT REQUIRED BUT A PLUS)
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Comfortable learning service-management, accounting, or scheduling software
• Strong attention to detail and accuracy
• Ability to prioritize multiple tasks in a fast-paced environment
• Professional and courteous communication with customers and employees
• Ability to work independently while also being an effective team member