E-Commerce Operations Manager

About the Role We are a fast‑growing Direct‑to‑Consumer Men’s lifestyle/apparel brand looking for a versatile E-Commerce Manager to own the daily execution, optimization, and growth of our online business. This hands‑on role requires someone who thrives in a small company, pivots quickly, and manages multiple hats across merchandising, product setup, operations, and digital strategy. Compensation Base Salary : $75,000‑$115,000 (depending on experience) Performance Bonus : Up to 30% of base salary tied to key e‑commerce KPIs (sell‑through rate, inventory management, revenue/profit growth, AOV, site metrics) Growth Opportunity : As the business scales, this role offers clear upside in both scope and compensation. Key Responsibilities Site & Merchandising Management (Data‑Driven) Manage all onsite merchandising, collection organization, and product placement. Build product bundles, limited‑time offers, and upsell/cross‑sell opportunities. Identify slow‑moving SKUs and take action—discounting, clearance strategy, visibility changes. Update homepage, collection pages, navigation, and merchandising based on sales insights and seasonality. Product Management & Launch Execution Add new SKUs to Shopify, ensuring accurate copy, imagery, pricing, variants, etc. Coordinate product launch timelines with marketing, operations, and inventory. Ensure inventory accuracy, availability status, and replenishment flows are reflected onsite. Promotion & Campaign Support Execute onsite promotional changes (sale banners, pricing updates, collections, rules in apps like Recharge or Shopify scripts). Partner with marketing to align onsite experience with email, paid ads, and SMS campaigns. Build/manage landing pages for campaigns, product drops, and bundle events. Analytics & Performance Optimization Monitor weekly and monthly e‑commerce KPIs (AOV, conversion rate, SKU velocity). Provide insights and recommendations on product positioning, assortment health, and category performance. Run ongoing tests with site layout, offers, merchandising, and bundling strategy to improve conversion. Cross‑Functional Coordination Partner with Ops on inventory planning, low‑stock alerts, and timing for restocks. Work with Marketing on creative asset needs and messaging. Coordinate with Customer Service team to ensure smooth customer experience and updated FAQ/policies. Tech Stack & Tools Management Manage Shopify and key apps (Recharge, Klaviyo, Redo, Fermat, bundling tools, reviews apps, etc.). Coordinate with developers or freelancers on minor theme updates or fixes. Maintain site speed, error checks, and overall health of the e‑commerce ecosystem. Key Qualifications 3+ years experience in DTC/e‑commerce (CPG experience strongly preferred). Strong working knowledge of Shopify (required). Experience with merchandising, product setup, and e‑commerce operations. Ability to interpret data and make decisions based on product and site performance. Comfortable in a small, scrappy, founder‑led environment. Excellent attention to detail, ability to juggle multiple priorities, and strong follow‑through. Bonus: experience with Recharge/subscriptions, inventory management tools, basic theme editing (HTML/CSS), landing‑page tools, and Amazon. Who You Are A “swiss‑army knife” operator who loves wearing multiple hats. Highly organized and able to self‑manage daily execution. Creative with merchandising, but analytical with decision‑making. Comfortable switching between hands‑on work and strategic thinking. Excited about growing with a small brand and helping build scalable processes. Understanding of core e‑commerce KPIs (Bonuses will be based on hitting targets). #J-18808-Ljbffr Southern Scholar