Salesforce Architect

Salesforce CRM Integration Architect

Salesforce CRM Integration Architect Work Location: Remote Duration: 6+ Months Contract

Position Summary: Must have the following:

• Salesforce FSC CRM experience
• Migrating from MS Dynamics 365 to Salesforce
• Contact Center as a Service experience (ideally Five9 but will take any major platform)
• Enterprise Architect mindset
• We're seeking an experienced Salesforce CRM Integration Architect to lead a migration from Microsoft Dynamics to Salesforce Financial Services Cloud (FSC).
• This strategic role combines deep Salesforce expertise with contact center integration experience to deliver a seamless CRM transformation for the client's enterprise.

Key Responsibilities:

• Lead the architectural design and implementation strategy for migrating from MS Dynamics to Salesforce FSC
• Design and oversee integration between Salesforce and Contact Center platforms
• Develop migration frameworks and data mapping strategies
• Create technical specifications and solution designs for complex integrations
• Guide development teams on best practices and architectural standards
• Ensure seamless integration between Salesforce and enterprise systems
• Establish governance frameworks for data quality and system performance
• Lead technical discovery sessions with stakeholders
• Provide risk mitigation strategies and architectural oversight

Required Qualifications:

• 7+ years of Salesforce implementation experience
• Proven experience migrating from MS Dynamics to Salesforce
• Strong background in Salesforce Financial Services Cloud
• Experience integrating Contact Center as a Service (CCaaS) platforms
• Enterprise architecture experience in financial services sector
• Deep understanding of Salesforce platform capabilities and limitations
• Strong technical background in API integration patterns
• Experience with data migration tools and ETL processes

Preferred Qualifications:

• Five9 platform experience
• Salesforce Technical Architect certification
• Experience with financial services compliance requirements
• Background in agile delivery methodologies
• Experience with middleware integration platforms
• Technical Skills:
• Salesforce FSC
• Microsoft Dynamics
• CCaaS platforms (Five9 preferred)
• API integration patterns
• Data migration tools
• ETL processes
• Integration middleware

About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.