IT Help Desk Support

Our client is looking for an IT Support Technician for a temp to hire assignment. This role is ideal for someone with strong communication skills, hands-on technical support experience, and a proactive approach to troubleshooting and operational support.

Key Responsibilities

• Provide Tier 1 technical support via phone, email, and walk-up assistance
• Support end users through basic troubleshooting, issue resolution, and general IT inquiries
• Assist with Q&A sessions and incident coordination activities
• Prepare and maintain documentation, including filing and scanning drop-off and loaner forms
• Assist with equipment re-labeling, inventory organization, and securing of devices
• Perform thorough testing and quality checks on faculty-facing equipment, including keyboards, peripherals, and related hardware
• Update and maintain faculty-facing technical documentation and support materials
• Collaborate with internal IT staff to ensure smooth day-to-day support operations
• Perform additional administrative and technical support duties as assigned

Qualifications

• Previous experience in an IT support, help desk, or technical support role preferred
• Strong customer service and communication skills
• Basic understanding of computer hardware, peripherals, and troubleshooting processes
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Comfortable working independently as well as part of a team
• Experience with documentation, ticketing systems, or inventory management is a plus

Compensation: $28-30/hr
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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