Technical Solutions Engineer

Role Description

As a Technical Solutions Engineer (TSE) at Stripe, you will:

• Communicate with external developers and aid them in building their applications against Stripe’s infrastructure in various programming languages (including Java, Python, Ruby, PHP, Go, NodeJS, .NET, ReactJS, React Native, Swift, Objective-C, Kotlin, and Java for Android).
• Unblock external developers with their integration challenges through various support channels including email, ticketing software, internal issue trackers, community platforms (like StackOverflow), and real-time chat software (like Slack and Discord).
• Develop and maintain internal and external documentation, examples, integration demos, and code snippets that demonstrate usage patterns of the Stripe infrastructure.
• Identify points of friction developers encounter and collaborate with engineering teams to improve Stripe products. Participate in extended engineering teams’ planning sessions, design reviews, and development meetings.
• Develop and maintain a suite of internal support tooling for TSE and Stripe Support, e.g., a retrieval augmented generation LLM-based Copilot tool or the Invoice Explainer Admin tool.
• Act as a developer advocate and educational resource by regularly assembling training for non-developers and responding in real-time to product integration questions.

Qualifications

• At least 4 years of full-stack software development experience, with a proven track record of building web or mobile applications that deliver high-quality user experiences.
• Direct experience explaining technical concepts, comfortable explaining how Stripe works to both technical and non-technical audiences.
• Understanding of writing good, clean code in multiple programming languages, as well as reading code that may not be well written.
• Ability to help users during working hours in your region, including occasional weekend coverage for monitoring/supporting critical infrastructure.

Requirements

• This role is remote but requires candidates to be located in the Mountain or Pacific time zones.

Preferred Qualifications

• Enjoys writing in a clear and quick manner.
• General software engineering skills are important; new languages and frameworks can be learned if you understand the concepts.
• Experience teaching or coaching developers.
• Comfort working with a great deal of autonomy and limited supervision.
• Degree in Computer Science, Software/Computer Engineering, or a related analytical field of study.