Automotive Service Advisor

Job DetailsJob Location: Vermilion LFL - Vermilion, OH 44089Position Type: Full TimeEducation Level: High School / GEDTravel Percentage: NoneJob Shift: DayJob Category: Automotive Why Work for Liberty Ford At Liberty Ford, we value our employees and are committed to supporting your success both at work and at home. Health, dental, and vision insurance Paid time off after 90 days 401(k) with a generous company match Ongoing training and opportunities for career growth A supportive, team-oriented work environment We focus on creating a workplace where you can grow your skills and build a long-term career. What You’ll Be Doing Greeting customers and understanding their vehicle concerns Communicating recommended services and timelines clearly Working closely with technicians to ensure accurate repairs Keeping customers updated throughout the service process Preparing and managing repair orders Explaining completed work and associated costs Building lasting relationships with customers What We’re Looking For We are looking for someone who is reliable, professional, and customer-focused. Qualifications Previous customer service experience (automotive experience is a plus) Strong communication and organizational skills Ability to multitask in a fast-paced environment Positive attitude and ability to work well with a team Basic computer skills Valid driver’s license Preferred Qualifications Prior experience as a Service Advisor or in an automotive setting Ability to explain technical information in a clear and simple way Strong problem-solving skills and attention to detail QualificationsJOB REQUIREMENTS Must have a valid drivers license with a company acceptable driving record. Adheres to all company policies, procedures, and safety standards. Ability to read and comprehend instructions and information. Ability to communicate well orally and in writing with customers, vendors and other contacts. Must be able to add, subtract, multiple and divide. Must be able to type. Must maintain a professional appearance. EDUCATION High School diploma or GED EXPERIENCE 2 years of experience as a Service Advisor in a Ford dealership preferred. Experience using ADP Dealer Services Software a plus. PHYSICAL REQUIREMENTS The Service Advisor will be exposed to noise, dust, exhaust, and paint fumes and will be required to work in extreme heat and/or cold and rain and be able to walk, stand, and greet customers for at least 8 hours in a shift. Disclaimer This job description is not a contract of employment. No Dealership manager or other Employee at the Dealership has the authority to make a commitment of guaranteed or continued employment to you and this job description, or any dealership publication, practice, or procedure should not be understood to make any such commitment. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. #J-18808-Ljbffr Liberty Ford Lincoln Mercury Inc