Employee Benefits Account Manager

Job Description

Title : Senior Employee Benefits Account Manager

Location : West Des Moines, IA

Job Type : Permanent/ Direct-Hire

Compensation : $85,000-$110,000 Annually

Industry: Insurance Brokerage and Risk Management


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About the Role
Our firm is partnering with a well-established, regional insurance and risk management organization to hire an Employee Benefits Account Manager. This position plays a key role in delivering high-quality service to employer clients by managing and supporting their employee benefits programs, including health and welfare plans.
The Employee Benefits Account Manager serves as a primary day-to-day contact for clients and works closely with Risk Advisors to evaluate benefit options, oversee renewals, and ensure a seamless client experience. This is an excellent opportunity for a detail-oriented, service-driven professional who enjoys consulting with clients and working in a collaborative, fast-paced environment. Job Description
The Employee Benefits Account Manager serves as the primary service contact for assigned clients and works closely with Risk Advisors to manage and support employee benefits programs. This role focuses on delivering high-quality client service, assisting with renewals and plan changes, analyzing benefit options, and ensuring accurate implementation and ongoing administration of benefit plans. The position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities in a collaborative, fast-paced environment.

Key responsibilities include:

• Serve as the main point of contact for employee benefits clients, responding to inquiries in a timely and accurate manner
• Advise clients on benefit plan options, coverage questions, claims issues, billing concerns, and carrier or plan changes
• Support Risk Advisors by analyzing benefit markets, evaluating competitive pricing, and developing client-specific insurance solutions
• Review carrier quotes, policy documents, and contracts to ensure accuracy and proper coverage
• Prepare renewal comparisons, proposals, and supporting documentation
• Coordinate the onboarding and implementation of new benefit groups with carriers and internal systems
• Assist with marketing of new and renewal business under the direction of Risk Advisors
• Participate in client meetings, including renewal and strategy discussions, as needed
• Resolve service issues to ensure a high level of client satisfaction
• Identify and refer cross-department opportunities as appropriate
• Maintain accurate records and activity notes within agency management and CRM systems
• Comply with all applicable federal and state regulations and industry best practices
• Participate in training and ongoing professional development

Qualifications

Required Qualifications:

• High school diploma or equivalent; bachelor's degree preferred
• Minimum of 5-6 years of experience in employee benefits
• Active Life & Health insurance license (or ability to obtain within a defined period)
• Strong written and verbal communication skills
• Excellent attention to detail and organizational skills, with the ability to manage multiple priorities
• Ability to work independently while contributing effectively within a team environment
• Proficiency with CRM systems and Microsoft Office applications (Outlook, Word, Excel)
• Experience working with insurance, or a related field
• Ability to work in a fast-paced, client-facing environment

Preferred Qualifications:

• Experience working within an insurance brokerage, agency, or risk management firm
• Familiarity with agency management systems such as AMS360 and document management tools such as ImageRight
• Experience supporting benefit renewal cycles and carrier negotiations
• Industry certifications or professional designations (or interest in pursuing them)

Benefits
This role offers a comprehensive benefits package, including health, dental, and vision coverage; short-term and long-term disability; life and long-term care insurance; a 401(k) plan; and additional benefits designed to support your overall well-being. Team members also enjoy continuing professional education and development, volunteer time off, paid time off, and paid holidays. How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!


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Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family's needs. For details, please review our Benefits Summary:


Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.


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