Sous Chef

Sous Chef

The Sous Chef is responsible for ensuring that all meals coming from the kitchen are well prepared with regard to quality, consistency, eye appeal, taste and food cost. He/she is expected to provide training for all staff; meet corporate quality standards; and assist in establishing and enforcing food specifications, portion control, recipes and sanitation. The Sous Chef is also responsible for controlling food and labor costs while maximizing guest satisfaction.

Responsibilities include:

• Working with other F&B managers and keeping them informed of F&B issues as they arise.
• Keeping immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Coordinating and monitoring all phases of loss prevention in kitchen areas.
• Preparing and submitting required reports in a timely manner.
• Monitoring quality of all food product and presentation.
• Ensuring preparation of required reports, including (but not limited to) wage progress, payroll, revenue, employee schedules, quarterly action plans.
• Overseeing all aspects of the daily operation of the kitchen and food production areas; hot food from the main kitchen and bakery, and cold food from the pantry.
• Making cooks aware of daily forecasts and customer counts so that they can be adequately prepared to serve both hot and cold food on time.
• Responding to guest complaints in a timely manner.
• Ensuring compliance with SOP's in all outlets.
• Ensuring compliance with requisition procedures.
• Conducting staff performance reviews in accordance with Highgate Hotel standards.
• Understanding, implementing and monitoring corporate promotions in outlets, including buffet and three-meal concept standards.
• Knowing and enforcing all local health department sanitation laws.
• Assessing food portion size, visual appeal, taste and temperature of items served.
• Checking all stations at the end of every shift for proper food storage and sanitation.
• Checking food purchases for proper ordering, quality and price structure.
• Overseeing daily activities such as preparation for all food items, sanitation of the outlets, receiving daily inventories, log-on report and food cost report.
• Preparing daily food production sheets.

Qualifications include:

• At least 4 years of related progressive experience; or a culinary graduate with at least 2 years of progressive experience in a hotel or a related field.
• Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintaining a warm and friendly demeanor at all times.
• Effective communication both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approaching all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attending all hotel required meetings and trainings.
• Participating in M.O.D. coverage as required.
• Maintaining regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintaining high standards of personal appearance and grooming, which include wearing nametags.
• Complying with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions.
• Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Ability to maintain confidentiality of information.
• Performing other duties as requested by management.
• Experience working in union environment highly desirable.