Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support receivables recovery efforts for an organization based in Miami, Florida. This Long-term Contract position is ideal for someone who can manage both commercial and consumer accounts while maintaining a detail-oriented and customer-focused approach. The person in this role will help reduce outstanding balances, resolve billing-related concerns, and contribute to consistent cash flow through effective follow-up and sound collection practices.

Responsibilities:
• Contact commercial and consumer account holders to secure payment on overdue balances through phone, email, and other appropriate communication methods.
• Review aging reports and account histories to prioritize collection activity and determine the most effective next steps for recovery.
• Investigate billing questions, payment discrepancies, and account issues in order to support timely resolution and prevent delays in collection.
• Maintain accurate records of collection efforts, customer interactions, promised payments, and account status updates.
• Work with internal teams to clarify invoice details, confirm balances due, and address disputes that may affect payment timing.
• Monitor payment commitments and follow up consistently to ensure agreed-upon resolutions are completed as scheduled.
• Apply established credit and collection procedures to manage delinquent accounts while preserving positive business relationships.
• Identify accounts requiring escalation and communicate risk, nonpayment trends, or unresolved issues to the appropriate stakeholders.• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections practices, including account follow-up and delinquency management.
• Ability to review billing information and resolve collection-related issues with accuracy and professionalism.
• Strong verbal and written communication skills for interacting with customers and internal teams.
• Organized approach to managing multiple accounts, deadlines, and follow-up activities.
• Proficiency in maintaining detailed account notes and documentation of collection activity.
• Sound judgment when addressing disputes, negotiating payment arrangements, and escalating complex situations as needed.