Receptionist - The University Club of St. Paul

Job Description

Job Description

Job Title: Receptionist

Location: University Club of St. Paul
Department: Front Desk / Member Services
Reports To: Club Management

Position Summary: The Receptionist serves as the primary point of contact for members, guests, and visitors at the University Club of St. Paul. This role is responsible for delivering exceptional member service, managing front desk and reception operations, and supporting membership, dining, and event-related activities in a professional private club environment.

Key Responsibilities:

Member & Guest Services

• Greeting all members and guests professionally upon entry to and exit from the University Club
• Answer member questions and address concerns promptly and courteously
• Assist with reservation and logistical inquiries related to the Davidson Hotel
• Maintain a friendly, welcoming, and professional presence at all times

Front Desk & Administrative Duties

• Answer and manage incoming phone calls and front desk inquiries
• Monitor and respond to all emails sent to the receptionist email account in a timely manner
• Complete and send Letters of Introduction for members and reciprocal clubs promptly
• Schedule, update, and follow up on University Club restaurant reservations
• Communicate and coordinate large reservations or special seating requests with the Front of House (FOH) Manager
• Sort, distribute, and deliver incoming mail and packages

Facility & Member Space Oversight

• Maintain the cleanliness and organization of the front desk area
• Ensure cleanliness of all first-floor member spaces, including the Fireside Room, Terrace, and Summit
• Ensure coffee, tea, and water stations in the Fireside Room are continuously stocked
• Ensure lobby music is playing during operating hours and turned off in designated rooms for events as needed

Opening, Closing & Operational Support

• Open the club in the morning and close and secure the University Club building at night, depending on shift assignment
• Assist the Events and Membership departments with additional tasks as needed
• Perform additional duties and responsibilities as assigned by management

Front Desk Qualities & Qualifications

• Excellent time management and organizational skills
• Strong verbal and written communication skills
• Friendly, personable, and professional demeanor when interacting with members and guests
• Well-organized with strong attention to detail
• Dresses appropriately and maintains a professional appearance
• Ability to multitask and work effectively in a fast-paced, member-focused environment
• Prior experience in hospitality, reception, or customer service preferred

Work Environment

This position operates in a professional private club setting and may require standing, walking, and interacting with members for extended periods. Shifts may include mornings, evenings, weekends, and holidays.

Equal Opportunity Statement

The University Club of St. Paul is an equal opportunity employer and is committed to creating an inclusive and welcoming workplace.