Relationship Manager

Relationship ManagerFlywire is seeking a motivated and strategically minded Relationship Manager to join our team and support our existing portfolio of education clients. As a trusted partner, the RM will work closely with client stakeholders to understand their goals, drive adoption of Flywire solutions, and deliver exceptional service. This role is critical in building long-term, value-driven relationships that increase utilization, uncover new opportunities, and ultimately drive retention and revenue growth.Key ResponsibilitiesServe as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices.Partner with Sales, Implementation, Client Optimization and other teams to design and execute strategies that maximize adoption and expand Flywire's wallet share.Develop strategic account plans that document client objectives, goals, and growth opportunities.Manage contract renewals, upsell new products, and lead negotiations with the support of internal teams.Oversee product implementation and rollout, ensuring a smooth client and payer experience.Collaborate with internal teams to identify process improvements, recommend solutions, and escalate as needed.Adopt a data driven approach, working alongside Client Analysts, to spot potential risks before they materialize.Deliver high-quality presentations and communications to client stakeholders, including senior executives.Qualifications3–5 years of experience in relationship management, account management, or consultative sales.Bachelor's Degree in Business, Communications, Marketing, or a related field.Strong commercial drive and ability to identify, diagnose, and solve client business challenges.Excellent communication and presentation skills, with the ability to build credibility across all levels, including executives.Proven success in managing contract renewals and negotiations.Strong organizational skills with the ability to manage multiple priorities and initiatives simultaneously.Problem-solving and project management skills with a proactive, data-driven approach.Experience in higher education and/or fintech preferred.Salesforce or other CRM experience a plus.Willingness to travel ~25%.What We OfferCompetitive compensationEmployee Stock Purchase Plan (ESPP)Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in.Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social mediaWellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMatesBe a meaningful part in our success – every FlyMate makes an impactGreat Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)