Service Advisor

Job Title

At The Proctor Dealerships, our mission is simple: create customers for life. We believe that happy employees create happy customers, which is why we foster a workplace where hard work, motivation, and dedication are recognized and rewarded. Every team member plays an essential role in our success, and together we carry forward a legacy of service and excellence. Our promise is to continue delivering the award-winning value, care, and commitment that our community has trusted for generations and to keep raising the bar for years to come.

What We Offer

• Medical - Capital Health Plan
• Dental
• Vision
• 401K Plan
• Paid time off and vacation
• Paid Holidays
• Paid Training
• Employee Assistance Program (EAP)
• Health and wellness
• Supplemental Insurances via American Fidelity
• Discounts on products and services

At the Proctor Dealerships, we believe happy employees cultivate happy customers. We strive to provide a pleasant and forward thinking working environment that exceeds the expectations of both our internal and external customers. We actively search for employees who are motivated, dedicated, and enjoy being part of a team environment.

Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Assists in parking and retrieving customer's vehicle at the time of drop off and pick-up.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time." Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order and provides customer with a copy.
• Establishes customer's method of payment.
• Checks on progress or repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders for accuracy before contacting customer to notify of completion of repairs.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up-to-date.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in progress.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.