Clinical Account Specialist (Richmond, VA) Johnson & Johnson MedTech, Neurovascular

Clinical Account Specialist - Neurovascular

We are searching for the best talent for a Clinical Account Specialist - Neurovascular to support clients and patients in the Richmond, VA territory.

As the Clinical Account Specialist (CAS), you will:

• Provide expert clinical product and technical assistance and training to physicians and Neurovascular Lab Staff on the effective use of Johnson & Johnson MedTech - Neurovascular's innovative technology during NV procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
• Educate customers on New Product Introductions (NPI) as well as all other Johnson & Johnson Neurovascular products by providing technical and clinical information and in-service trainings.
• Share best practices to increase value for customers.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of Johnson & Johnson Neurovascular solutions and facilitates Sales Representative (SR) contact with the key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Drive collaboration and maintaining consistent, open lines of communication across the assigned responsibilities with the local team (i.e. SR, RBM and other CAS), as well as professional education and other internal and external partners.
• Develop and share best practices with US Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new Johnson & Johnson Neurovascular commercial team members as requested.
• Respond daily to requests by email from customers, practitioners and partners.
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintain Safe Fleet standards according to Company guidelines.
• Communicate business related issues or opportunities to next management level.
• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.

Required Qualifications:

• A minimum of a Bachelor's degree, or four (4) years of relevant professional work/military experience
• A minimum of two (2) years of clinical or technical work experience in a patient care or hospital environment
• A valid driver's license issued in the United States
• Must demonstrate endovascular procedural knowledge
• Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements
• Will be required to maintain advanced clinical knowledge of hemorrhagic and acute ischemic stroke imaging, technical knowledge of NV devices, advancements, and the business landscape
• Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs
• May be required to lift up to 60 lbs
• This position will be field based. Must be willing and able to travel up to 50% overnight locally, regionally, and nationally

Preferred Qualifications:

• Previous Neurovascular experience or peripheral vascular experience/ Neurovascular surgery experience - highly preferred
• Experience working with highly complex technical systems and/or working in a critical patient care setting

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

Here's what you can expect:

Application review: We'll carefully review your CV to see how your skills and experience align with the role.

Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.

Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.

Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.

Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

At the end of the process, we'll also invite you to share feedback in a short survey your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA

Required Skills:

Preferred Skills:

Communication, Customer Centricity, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Proactive Behavior, Problem Solving, Product Knowledge, Sales Engineering, Solutions Selling, Strategic Sales Planning, Sustainable Procurement, Vendor Selection

The anticipated base pay range for this position is:

Base salary $96,000 - $145,000 plus incentives adjusted for experience and education

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below.