Product Manager, Omni-Channel

Product Manager for Omni-Channel Product Group

Our Multinational Beauty client is looking for a Product Manager for the Omni-Channel Product group. You will partner with multiple cross-functional teams (including engineering, store experience, marketing, operations and the field) to execute the store digital strategy, which includes innovating and enhancing existing digital selling & services tools and clienteling. You will ensure technology teams have everything they need, including clear requirements, specifications, and designs, and help clarify any aspects that are not clear by closely collaborating with the business and technical teams to reach consensus. You will also ensure that deliverables meet expectations, prioritize enhancements, and track any defects by working with developers to resolve them based on criticality. This is a unique opportunity to be at the forefront of beauty retail.

Role & Responsibilities

• Execute the selling & services roadmap of digital tools and create buy-in across key stakeholders
• Collaborate with internal business partners to refine requirements, define enhancements, and determine prioritization based on business impact, need and investment required
• Develop and maintain successful partnerships with Developers, UX and Design to work through all interaction details
• Work closely with Project Management and IT organizations for sprint and board management processes
• Align with cross-functional teams comprised of both business roles (e.g. Store Experience and Marketing) and technical development during the life cycle of product development
• Champion the needs of the users; develop detailed requirements and feature definitions; partner with IT on development, testing & implementation plans, as well as internal communications & deployment plans
• Participate in daily review, triage and prioritization of bugs
• Attend daily standup meetings
• At the beginning of a sprint cycle, identify user stories for consideration and help negotiate which stories get played and which move to a future sprint
• Throughout a sprint cycle, monitor the JIRA boards and reports to ensure Product is helping Engineers and QA get the information they need to work fluidly on stories and bugs
• Communicate updates and process changes to the broader Product Management Team and proactively identify issues, risks and associated mitigation
• Partner with Product Management and business teams to develop metrics to measure success of program features, analyzes results, and partners across the organization to develop action plans and enhancement recommendations

Desired Skills

Superior relationship-building, communication and negotiation skills within cross functional teams. Ability to identify and understand user problems related to both the internal and external client and recommend practical solutions. Deep understanding of the front-end capabilities of e-commerce, mobile apps, and websites. Ability to be nimble and flexible with regards to changing priorities & business needs, and in working with diverse teams & people. Demonstrated ability to manage multiple projects and meet critical deadlines — excellent at prioritization, planning, task delegation, and working with peers in a cross-functional setting. Strong analytical skills. Ability to ferret out the simple, practical solution over the overwrought and complicated. Familiarity with Agile Product Development Intermediate to advanced proficiency in JIRA, Confluence, MS Office, communication platforms (Slack, MS Teams, ZOOM) and other industry-standard tools. Highly motivated, self-sufficient, and be able to operate effectively without close supervision. Exceptional written and verbal communication. 4+ years experience in product management with a successful history of launching highly effective digital products BA/BS. Prior experience in a retail environment or with consumer-facing products is required; In-store digital experience highly-preferred.