Customer Service Representative

Customer Service RepresentativeJoin our team at West Chelsea Veterinary!At West Chelsea Veterinary, we're not just a veterinary hospital, we're a team guided by compassion, connection, and care. We're looking for a full-time Customer Service Representative who will bring warmth, efficiency, and positive energy to our front desk.Join our team in the center of Manhattan's vibrant West Chelsea neighborhood! At our hospital, we're proud to be part of a creative, compassionate community that truly values connection and care. We've earned the trust of our neighbors and their pets by building long-standing relationships rooted in respect, service, and care.Why join West Chelsea Veterinary?We treat every pet like family—and every team member like gold. While we take our work seriously, we never miss a chance to laugh, enjoy team lunches, and celebrate our successes together. It's a workplace where compassion, collaboration, and camaraderie thrive.Our hospital blends modern medicine with heartfelt care. We offer wellness and preventive care, surgery, dentistry, diagnostics, and acupuncture, all delivered with empathy and excellence.This role might be a great fit for you if you:Love connecting with people and creating positive first impressionsAre organized, detail-oriented, and keep things running smoothlyExcel at multitasking and staying calm under pressureAre confident using technology and managing patient recordsCommunicate clearly and compassionately—especially when pet parents are anxiousEnjoy a supportive, team-focused environment where you can develop your skills and thrive both personally and professionally.What we offer:Competitive pay, based on experienceMedical, dental, vision, and life insuranceFree virtual mental healthcare services for household (13+)Uniform allowanceGenerous pet care discounts for your personal petsPaid time off, floating holidays, parental leave, and military leaveA comprehensive Employee Assistance Program (from finances to wellness and everything in between)Access to Encore Vet Group's training, CE, and career development resources401(k) retirement plan with up to 5% company matchThis is more than just a job, it's your chance to be part of a team where your voice is heard, your skills are valued, and your impact genuinely matters. If you're looking for meaningful work in a supportive, purpose-driven environment, we'd love to meet you!Join us in making every client feel at home—and every pet feel safe, loved, and cared for.West Chelsea Veterinary is proud to be partnered with Encore Vet Group.Our hospital website: Best Veterinary Hospital In New York, NY | West Chelsea VeterinaryPay Range USD $20.00 - USD $23.00 /Hr.