Hotel Front Desk Night Auditor

Job Description

Job Description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Benefits

• Competitive pay
• Employee discounts on hotel stays, café items, and retail
• Training and development opportunities
• Opportunities for advancement as the property grows

Who Thrives Here

Team members who succeed at The Amaya are:

• Thoughtful and attentive
• Warm, polished, and guest-focused
• Detail-oriented
• Reliable and professional
• Energized by helping others and elevating everyday moments

Schedule & Work Environment

• Full-time positions available
• Shifts may include mornings, evenings, nights, weekends, and holidays
• Calm, beautifully designed workspace
• Opportunities for cross-training and growth as the hotel expands

$14 - $18 hourly

• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Ensure all guests feel they are having an exceptional experience at the property
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Complete additional bookkeeping, administrative, and accounting procedures as requested
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed

Guest Experience & Service

• Greet guests warmly and deliver an elevated, personalized check-in/check-out experience
• Assist with guest requests, local recommendations, and problem resolution
• Maintain a calm, polished, and professional presence at all times
• Support the Amaya welcome ritual (when applicable during peak seasons)

Front Desk Operations

• Manage reservations, room assignments, and payment processing
• Handle phone calls, messages, and guest communications
• Monitor lobby appearance and ensure a serene, well-organized environment
• Coordinate with Housekeeping and Maintenance to ensure rooms and public spaces are guest-ready
• Clean public spaces, assist with laundry and room inspections as needed

Technology & Systems

• Operate MEWS PMS and other hotel systems (training provided)
• Process payments, folios, and nightly reports
• Ensure accurate documentation and adherence to hotel policies

Safety & Standards

• Follow all security, privacy, and cash-handling procedures
• Support emergency protocols and maintain awareness of guest safety
• Uphold brand standards and contribute to continuous improvement

• Great communications. and excellent customer service skills are required
• Some college is preferred but a high school diploma or equivalent is required
• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
• Must be computer proficient; experience with accounting or reservation software is a bonus
• Overnight shift; requires flexible hours

Required

• Strong customer service mindset with a warm, professional demeanor
• Excellent time management, organizational, prioritization, and communication skills
• Ability to multitask and remain composed in a boutique, fast-paced environment
• Comfortable with computers and learning new systems

Preferred

• Experience in hotels, hospitality, or guest-facing roles
• Familiarity with MEWS PMS or similar property management systems
• Interest in design-led, wellness-oriented hospitality

The Amaya is a design-driven boutique hotel in Fort Wayne, created as a modern sanctuary for travelers and locals alike. Inspired by the world’s most celebrated luxury retreats, The Amaya blends intentional architecture, serene interiors, and warm hospitality to offer guests a refined yet deeply personal experience.

From our thoughtfully curated Nourish Market to the tranquil Mizu Pool (opening Spring 2026), every space is crafted to help guests slow down, reconnect, and feel at home.

As a team, we are passionate about delivering genuine, intuitive service that anticipates needs before they’re expressed. Our team is dedicated to thoughtful service, operational excellence, and creating memorable moments for every guest. We’re building a culture that values collaboration, continuous improvement, and pride in the spaces we create. If you’re energized by design-forward environments and meaningful guest interactions, join us.