Live Well Receptionist

Description Our Mission: To fulfill our PROMISE to our employees, Members and guests in order to create a reimagined Country Club life. P assionate - We love what we do and have fun doing it! R efined - We strive for excellence in our communication. O wnership - We are proactive and accountable in any task, challenge or opportunity presented to us. M indful - We are present, patient, and aware so that we can best anticipate the needs of those around us. I nnovative - We are eager and open to seek ways to improve Country Club life. S afe - We take responsibility for creating a safe environment. E mpathy - Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others. OVERVIEW: Boca West Country Club is seeking a courteous, professional, and highly organized Live Well Receptionist to serve as the first point of contact for our spa members & guests. The ideal candidate will deliver exceptional customer service, manage appointment scheduling, and ensure a seamless and welcoming experience for all members to our Live Well Spa. This role is vital to maintaining the high standards of service excellence associated with Boca West's prestigious reputation. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Greet members warmly and professionally upon arrival, creating a welcoming and relaxing atmosphere. • Manage the daily scheduling of spa appointments using our reservation system, accommodating guest preferences and ensuring optimal utilization of spa resources. • Provide detailed information about spa services, treatments, and amenities, and assist guests in selecting appropriate options based on their needs. • Handle all phone and email inquiries promptly, providing accurate information and making appointments as requested. • Process transactions accurately using POS systems, including payments, gift card sales, and product purchases. • Maintain cleanliness and organization of the reception area, ensuring a tidy and inviting environment at all times. • Assist with inventory management, including stock levels of retail products and spa supplies. • Uphold confidentiality and discretion when dealing with guest information and transactions. • Collaborate with spa staff and management to ensure smooth daily operations and member satisfaction. • Respond to Member feedback and resolve any issues efficiently, escalating to management when necessary. • Support promotional and marketing efforts by distributing flyers, brochures, and promotional materials as needed. Minimum Qualifications: § Previous experience in front desk, reception, or customer service role, preferably within a luxury spa, hospitality, or country club setting. § Excellent interpersonal and communication skills. § Strong organizational skills with the ability to multitask effectively. § Proficiency in computer systems, including reservation software and MS Office Suite. § Professional appearance and demeanor. § Ability to maintain a positive attitude and provide exceptional service under pressure. § Knowledge of spa services and products is a plus. COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. • Responds to requests for service and assistance. • Contributes to building a positive team spirit. • Treats people with respect. • Works with integrity and ethically. • Follows policies and procedures. • Supports organization's goals and values. • Adapts to changes in the work environment. • Is consistently at work and on time. • Follows instructions, responds to management direction. • Asks for and offers help when needed. • Includes appropriate people in decision-making process. • Treats others with respect and consideration regardless of their status or position. • Demonstrates accuracy and thoroughness. • Completes work in timely manner. • Observes safety and security procedures. • Reports potentially unsafe conditions. • Use equipment and materials properly. EDUCATION, EXPERIENCE, and TRAINING: • High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. • Additional courses, experience or knowledge in Hospitality, Country Club, or Resort services are preferable. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Ability to stand for extended periods. • Manual dexterity for handling transactions and administrative tasks. • Ability to lift light loads as needed for inventory management. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • This position works in an environment with moderate noise level. Shift Requirements - Spa Operating Hours are currently 9:00am - 7:00pm Monday through Thursday and 9:00am - 6:00pm Friday through Sunday (these hours may change at any time: § Full Time - o At least 30 hours a week, depending on season and maintaining benefits. o 4 - 5 shifts per week, ranging from 6 to 8-hour shifts. o At least 2 shifts being weekend days, which include Friday, Saturday and Sunday. § Part Time - o Required hours range from 12 - 30 per week, depending on season. o Requires 2 shifts per week, ranging from 6 - 8-hour shifts. o One shift must be a weekend day, which includes Friday, Saturday or Sunday. § The Spa at Boca West also has blackout dates, where no time off is permitted. Requirements Shift Requirements - Spa Operating Hours are currently 9:00am - 7:00pm Monday through Thursday and 9:00am - 6:00pm Friday through Sunday (these hours may change at any time: § Full Time - o At least 30 hours a week, depending on season and to maintain benefits. o 4 - 5 shifts per week, ranging from 6 to 8-hour shifts. o At least 2 shifts being weekend days, which include Friday, Saturday and or Sunday. § Part Time - o Required hours range from 12 - 30 per week, depending on season. o Requires 2 shifts per week, ranging from 6 - 8 hour shifts. o One shift must be a weekend day, which includes Friday, Saturday or Sunday. § The Spa at Boca West also has blackout dates, where not time off is permitted.