Desktop support Technician

IT Tech Lounge Technician

Location: 500 W Monroe St | Chicago, IL 60661

M-F 8 AM-5 PM CST w/ flexibility for occasional shift change based on site needs. 5-10% travel possible.

Knowledge/Skills Required: Customer service and 3-5 yrs. IT support experience (walk-up, customer-facing IT experience preferred). A+ certification & Microsoft MCP Certified a plus. TOP 2 required skills 1.) Deskside Support 2.) Customer Service.

Interviews will start immediately, 2 rounds and possible on-site visit.

You will be the front line of CompuCom & interface w/ customers onsite at the customer location, providing each user w/ white glove IT service, handling all IT-related questions in the areas of applications, technology, hardware support and services. You're highly skilled at troubleshooting to resolution. You are comfortable being customer-facing and enjoy educating users on technology features, assisting w/ hardware selection, conducting demos, and providing software and personal training sessions for users on standard tool sets. Must have strong customer service skills, be approachable, high energy, enthusiastic, empathetic, a good listener, and take ownership of user's issue from troubleshooting to resolution. Ability to thrive in fast-paced and rapidly changing environment. Demonstrated customer focus – evaluates decisions through eyes of customer and enjoys building strong customer relationships. Provide telepresence support when requested during conference center hours. Support/facilitate events in partnership w/ the internal event and webcast team and external vendors. Provide support for basic network and AV connectivity issues. Ability to deliver great customer experiences and be invigorated by constant personal interaction. Ability to multitask, manage client relationships, and expectations.

Conversion Rate $27.