Help Desk Analyst
CultureFit Technology Staffing
Help Desk AnalystThe Help Desk Analyst is an integral part of a fast-paced technology support and implementation department, requiring a working knowledge of Windows desktop systems, installation, configuration, maintenance, and support. There will be exposure to many different systems and solutions, including new technologies, enterprise-level IT policies and procedures, and top tier customer service practices. The position is dynamic in nature and requires the drive to learn and hone new skills and practices on a regular and ongoing basis.Adhere to all Company policies and procedures to ensure Company objectives are met.General Job Duties:Provide Level 1 desktop and peripheral support to onsite (Corporate Office) and remote end users on a variety of issues.Identify, research, and resolve technical problems.Respond to telephone calls, emails, and team member requests for technical support.Document, track, escalate and monitor the problem to ensure a timely resolution.Needs Assessment:Spend time necessary to understand customer needs and requirements and move the issue forward toward resolution to meet or exceed expectations.Other Duties:Perform other tasks as needed to contribute to team effort.Requirements:PC Troubleshooting (Hardware / Software / Network / Peripherals)Microsoft Windows 11Microsoft Office 365 AdministrationActive Directory AdministrationExchange AdministrationMicrosoft EntraCopier / Printer / Scanner TroubleshootingWeb browser knowledge and troubleshooting (Edge, Chrome)Recommended Skills:Microsoft Windows Server 2016, 2019Microsoft Intune or other mobile device management solutionMobile Device troubleshooting/knowledge (iPhones, iPads, Android Tablets)VoIP Phone System experience (RingCentral)Ticketing System Experience (Fresh Express in particular)Experience with Microsoft Autopilot (Intune)
Vacancy posted 2 days ago
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