AOG (Aircraft on Ground) / Customer Service Specialist

Job Description

Job Description

AOG (Aircraft on Ground) / Customer Service Specialist

Location: Peachtree City, GA - In-Office
Schedule: 11:00 AM-7:00 PM ET M-F
Salary: $50K - $68K (depending on experience)
Benefits: Comprehensive benefits package, including medical, dental, vision, retirement plan, paid time off, and other company benefits.

Position Overview
A leading aerospace manufacturer is seeking an AOG / Customer Service Specialist to serve as a key customer contact for urgent aircraft-on-ground requests and dedicated customer accounts. This role requires someone who can move quickly, manage multiple priorities, and coordinate across sales, operations, logistics, finance, and manufacturing to ensure customers receive timely solutions.

Key Responsibilities

• Manage AOG requests from initial customer contact through order fulfillment, shipment, delivery confirmation, and case closure, maintaining strict response and turnaround times.
• Process customer orders, quotes, pricing, and account requests while ensuring accuracy and compliance with contractual and export-control requirements.
• Coordinate with internal business units, warehouses, logistics, finance, and other stakeholders to resolve availability, delivery, quality, returns, and order-related issues.
• Maintain accurate CRM records, monitor open orders and claims, communicate status updates, and provide seamless handoffs across global customer service teams.

Qualifications

• 5+ years of customer service experience; aerospace, aviation, manufacturing, or other technical industry experience strongly preferred.
• Bachelor's degree preferred, along with strong technical aptitude and experience working with ERP/CRM systems; Salesforce experience is a plus.
• Excellent written, verbal, and telephone communication skills with the ability to build strong customer relationships.
• Highly organized and detail-oriented with strong problem-solving skills, sound judgment, and the ability to prioritize urgent requests in a fast-paced environment.

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Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.

Pay Details: $50,000.00 to $68,000.00 per year

Search managed by: Deanna Murphy

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.