IT Manager

IT Manager Position Summary The IT Manager is responsible for the day‑to‑day operation, security, and continuous improvement of all technology across the business. This is a hands‑on role for an experienced manager who is equally comfortable providing technical support for networking and security issues, oversight of outsourced IT services, cybersecurity partners, and technology vendors, and presenting a roadmap to executive leadership. Reporting directly to the Chief Financial Officer, the IT Manager will partner closely with leadership across all business units and locations to ensure technology systems effectively support manufacturing operations, sales, engineering, and corporate functions while maintaining a secure, reliable, and scalable IT environment. This position requires a proactive leader who can balance strategic planning with day‑to‑day technical support and operational execution. Key Responsibilities IT Operations & Infrastructure Oversee all IT operations across Hill & Smith, Inc. and National Signal locations nationwide Manage and maintain company networks, servers, firewalls, VPNs, cloud systems, backups, and telecommunications systems Ensure uptime, reliability, and performance of all business‑critical systems and applications Monitor and maintain cybersecurity measures, endpoint protection, disaster recovery, and business continuity plans Manage user access, permissions, and security protocols across all systems and platforms Lead hardware and software lifecycle management, including procurement, deployment, upgrades, and replacements Oversee delivery and performance of outsourced IT services and managed service providers Act as primary escalation point for critical technology incidents involving external providers Manage relationships with managed service providers, telecommunications vendors, software providers, cloud partners, and cybersecurity firms Monitor vendor performance against SLAs and KPIs Conduct service reviews and hold providers accountable for agreed outcome Systems & Business Applications Support and optimize ERP, HRIS, CRM, manufacturing, and other operational systems utilized throughout the organization Partner with department leaders to identify technology needs and implement process improvements Assist with system integrations, reporting capabilities, automation initiatives, and digital transformation projects Oversee software licensing compliance and vendor management Leadership & Support Serve as the primary point of contact for all IT‑related matters across both organizations Provide leadership, coaching, and direction to internal IT personnel and/or external managed service providers Establish IT policies, procedures, and best practices aligned with company objectives and security standards Manage IT support requests and ensure timely resolution of technical issues for employees across multiple locations Maintain strong relationships with third‑party vendors, consultants, and service providers Strategic Planning Develop and execute short‑ and long‑term IT strategies aligned with organizational goals Evaluate emerging technologies and recommend solutions that improve operational efficiency, security, and scalability Assist with budgeting, forecasting, and cost management for IT operations (including managed services) and projects Support acquisitions, integrations, facility expansions, and organizational growth initiatives as needed Required Qualifications & Skills Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred Minimum of 5–7 years of progressive IT leadership experience, preferably within manufacturing or multi‑site operations Strong knowledge of: Network infrastructure and administration Cybersecurity best practices Microsoft 365 administration Cloud‑based systems and virtualization ERP and business systems support Backup and disaster recovery solutions IT vendor and project management Experience supporting manufacturing environments and operational technologies preferred Ability to troubleshoot technical issues while also driving strategic initiatives Strong organizational, communication, and leadership skills Ability to manage multiple priorities in a fast‑paced environment Preferred Qualifications & Skills Experience supporting multi‑location organizations Knowledge of cybersecurity frameworks and compliance best practices Experience with IT budgeting and capital planning Ability to communicate technical concepts to non‑technical stakeholders Strong customer service orientation and collaborative mindset Demonstrated experience managing outsourced IT functions, managed service providers, and technology vendors Experience developing and monitoring SLAs and governance processes Primarily office‑based with regular interaction across manufacturing and operational environments Occasional travel to company facilities may be required What We Offer Competitive compensation Health, dental, vision, short‑ & long‑term disability, and life insurance 401(k) with company match Paid time off and holidays Supportive and team‑oriented work environment Equal Opportunity Employer Statement We are an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr Hill & Smith Inc.