Senior Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Sr. Office Services Associate is responsible for overseeing office services operations, hospitality functions, and front-of-house support to ensure a clean, organized, and professional workplace environment. This role leads a team of office services associates, coordinates daily operational activities, and delivers high-quality customer service to employees and visitors. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt. ROLES & RESPONSIBILITIES: Lead, train, and supervise office services and hospitality staff to ensure efficient daily operations and service delivery Assign and prioritize team tasks to ensure timely completion of office service and hospitality functions Conduct performance evaluations, provide coaching, and support continuous improvement within the team Maintain a clean, organized, and professional office environment, including common areas, meeting spaces, and service areas Manage office supplies, pantry inventory, and essential resources to support operational needs Coordinate with janitorial and maintenance vendors to ensure consistent facility upkeep and issue resolution Serve as the primary point of contact for office services and hospitality-related employee requests and concerns Deliver high-quality customer service by responding promptly to employee and guest inquiries and issues Support office events, meetings, and conferences, including room setup, logistics, and coordination of services Maintain and optimize vendor relationships, including monitoring service quality and contract compliance Support front desk, reception, and guest experience functions to ensure a welcoming workplace environment Monitor office operations and implement process improvements to enhance efficiency and service quality KNOWLEDGE, SKILLS & ATTRIBUTES: Strong leadership and team management skills Excellent customer service and hospitality mindset High attention to detail and commitment to maintaining professional environments Strong organizational and multitasking abilities in fast-paced settings Effective verbal and written communication skills Ability to manage vendor relationships and service expectations Proficiency in Microsoft Office applications (Word, Excel, Outlook) Problem-solving skills with sound judgment in day-to-day operations Ability to prioritize competing tasks and meet deadlines under pressure Strong interpersonal skills with a collaborative, team-first approach Ability to maintain confidentiality and handle sensitive workplace information Flexibility and adaptability in shifting operational needs QUALIFICATIONS: Education: High school diploma or equivalent required; college degree preferred (or equivalent experience). Experience: 2–3 years of experience in office services, hospitality, facilities support, workplace services, or customer service operations, including prior experience in a lead or supervisory capacity preferred. Technical Skills: Microsoft Office Suite (Word, Excel, Outlook) Basic office service and workplace management systems (preferred) Inventory tracking and scheduling tools (preferred) The Compensation range for this role is 31.00 to 39.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity. Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment. Follow Us: LinkedIn