Vice President, Disputes

Lead and develop a high-performing team responsible for credit card disputes, including chargebacks, fraud, billing, and payment disputes Define and implement the strategic direction for dispute resolution processes Improve operational efficiency, customer experience, and regulatory compliance Ensure timely resolution of disputes while minimizing financial loss, fraud exposure, and customer dissatisfaction Work with risk and fraud management teams to design proactive mitigation strategies Improve the customer experience during the dispute process Manage departmental budget and overall FTE adherence Collaborate with senior leadership to establish goals, objectives, and KPIs for the disputes team Collaborate with Compliance, Customer Service, Collections, and Operations teams to address complex issues, mitigate risks, and enhance processes Serve as a customer advocate and drive customer satisfaction and loyalty initiatives Stay updated on regulatory requirements, industry standards, and best practices Coordinate closure of Audit, Compliance, and Regulatory issues Develop, document, communicate, maintain, and enforce control system policies and procedures Update policies and procedures when operating conditions change or noncompliance occurs Communicate operational problems, policy violations, noncompliance, or illegal acts Perform other duties as assigned Requirements Bachelor's degree in business, finance, or related field preferred Minimum 10 (ten) years of experience in credit card disputes or related roles Minimum 5 (five) years of leadership experience In-depth knowledge of credit card processing systems, dispute management protocols, and relevant regulations Strong knowledge of banking operations, financial transactions, and regulatory requirements Strong customer-centric approach with a commitment to delivering high-quality service Excellent analytical skills with the ability to identify trends, risks, and opportunities for process improvement Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization and with clients Ability to inspire and motivate teams, foster collaboration, and drive results in a fast-paced environment Ability to work within existing processes while understanding and defining where new, different, or abridged processes should be used Proficiency in dispute management software and systems; experience with automation tools Excellent problem-solving and decision-making abilities Ability to be a persuasive leader who can serve as an effective member of the leadership team and communicate project management and business analysis concepts to a broad range of technical and non-technical employees Responsible for complying with all of the Banks internal control policies and procedures Responsible for understanding and complying with all laws and regulations to which the Banks subject Core Competencies Demonstrates expertise in credit card dispute management, regulatory compliance, and operational efficiency. Proven ability to lead high-performing teams, enhance customer experience, and implement strategic initiatives. Highest-signal resume keywords Credit Card Dispute Management Regulatory Compliance Leadership Experience Customer-Centric Approach Dispute Management Software Hard Skills Credit Card Processing Systems Dispute Management Protocols Financial Transactions Analytical Skills Problem-Solving Decision-Making Process Improvement Budget Management KPI Development Risk Mitigation Strategies Soft Skills Exceptional Communication Interpersonal Skills Team Motivation Collaboration Customer Advocacy Industry Keywords Banking Operations Customer Experience Audit Compliance Regulatory Requirements Chargebacks Fraud Management Tools & Technologies Dispute Management Software Automation Tools #J-18808-Ljbffr Jobtailor