Associate Vice President, Provider Relations

At Salud Healthcare, we are transforming how value-based care is delivered by empowering clinical and operational teams with data-driven insights. As a growing MSO, we serve provider groups, supporting better patient outcomes through smart infrastructure, modern technology, and people-first innovation. Position Summary The AVP, Provider Relations owns Salud's relationships with independent practices across Florida. You will lead the Provider Relations Consultants who deliver reporting, surface opportunities, embed value-based care workflows, grow patient panels, and own NPS and retention across the install base. You will train and develop individual contributors, build portfolio roadmaps, and serve as the point of escalation for issues management. This is a field-facing relationship role — the work happens in practices, not from behind a desk. Key Responsibilities Lead and develop the provider relations team Hire, develop and retain the Provider Relations Consultant team — currently five individual contributors implementing value-based care tactics across the practice install base. Train, coach and mentor the team on VBC strategy, practice operations consulting, provider education, data interpretation and workflow improvement. Set clear performance expectations and hold the team accountable to visit completion rates, practice development outcomes, and quality and risk results. Build a lead and supervisor pipeline — identify high-potential team members and grow them through deliberate scope expansion. Own onboarding and competency certification, including practice assessment methodology, performance data presentation, and workflow consulting. Own and grow the account relationship Serve as the senior relationship owner for the practice portfolio — nurture accounts over time, build trust and rapport quickly with physicians and administrators, and deepen the partnership beyond the transactional. Be present in the field. Spend meaningful time in practices alongside the team rather than managing the portfolio from headquarters. Influence without direct authority. Move practices to adopt new workflows and behaviors through credibility and persuasion rather than contractual leverage. De-escalate conflict and resolve disputes before they threaten the relationship, acting as the senior point of escalation for practice issues. Act as a change agent across the network, bringing practices along through transitions they did not ask for and would not choose on their own. Drive practice performance across the network Ensure the team executes structured practice visits at the right cadence for every practice tier, maintaining consistent engagement across the full portfolio. Own the practice development lifecycle from contract execution through onboarding, ramp and steady state. Every active practice carries a current development plan with clear goals and an accountable owner. Support key practice performance initiatives: patient access, appropriate ICD-10 documentation, quality management programs, and resource utilization for attributed members. Govern improvement plans for underperforming practices — root cause analysis, milestone setting, progress tracking, and escalation when a practice is not responding. Reduce performance variance across the network by identifying clusters of practices with shared issues and deploying coordinated responses. Lead provider education and practice transformation Build and deliver provider education programs covering HCC coding accuracy, annual wellness visit optimization, HEDIS and eCQM requirements, and gap closure at the point of care. Equip the team to consult on practice workflows — scheduling optimization, pre-visit planning, referral management, standing orders — and implement changes that improve outcomes for attributed members. Develop and maintain the playbooks, SOPs and strategy documents that standardize how the team approaches practice transformation across practice types, sizes and performance levels. Ensure the team communicates performance data in financial terms that drive provider action: quality bonus impact, risk adjustment revenue, shared savings potential, and fee-for-service optimization including revenue cycle and CPT coding accuracy. Engage at the payer and system level Participate in Joint Operations Committee meetings with payer partners to identify opportunities across quality, risk adjustment and medical management — and translate those findings into executable field priorities. Develop compelling presentations for audiences ranging from practice administrators and physicians to payer partners and Salud senior leadership. Manage competing cross-functional priorities and keep provider relations execution aligned with Salud's network performance goals. Own the coordination model between Provider Relations Consultants and Care Navigators — structured briefings before provider visits, debriefs after, and weekly syncs that keep both sides of the care team aligned. Coordinate with Risk Adjustment on pre-visit HCC preparation, provider attestation workflows and post-visit documentation follow-through. Coordinate with Growth and Integration on clean practice handoffs at contract execution — engagement begins during credentialing, not after go-live. Provide regular performance reporting to senior leadership and surface field intelligence that informs network strategy. Set departmental strategy and plan the work Build the departmental workplans, strategies and project charters that give the function structure, sequencing and a roadmap. Think strategically about where the network needs to be in two to three years, and translate that into what the field team does this quarter. Balance near-term requirements against long-term plans so that immediate performance pressure does not crowd out the build.

QUALIFICATIONS

Required 10+ years in practice management, practice operations consulting, or direct operational responsibility in an ambulatory clinic setting, with a track record of driving change — preferably in primary care. 5+ years leading high-performing teams, including direct hiring, coaching and performance management. Value-based care experience across multiple lines of business — Medicare Advantage, commercial and Medicaid — with the ability to engage clinical and non-clinical stakeholders. Experience with HEDIS and eCQM quality programs. Proven account management ability — nurturing long-term client relationships, building trust and rapport quickly, and influencing stakeholders where you hold no direct authority. Demonstrated success as a change agent, including de-escalating conflict and resolving disputes with sophisticated stakeholders. Willingness to be in the field. A meaningful share of the week is spent in practices. Strategic thinking, with the ability to balance near-term operational demands against long-term plans. Demonstrated ability to develop departmental workplans, strategies, project charters, playbooks and SOPs at a department or program level. Strong interpersonal skills and the ability to build compelling presentations for diverse audiences — providers, administrators, payer partners and internal leadership. Ability to manage competing priorities and work effectively across departments. Ability to travel 25–40% across Florida, primarily Miami-Dade, Broward and Palm Beach counties. Preferred Clinical background — RN, LPN, MA or equivalent. Experience with ICD-10 documentation practices, HCC risk adjustment and provider coding education. Familiarity with EMR reporting and data extraction across common primary care platforms, including eClinicalWorks, athenahealth or NextGen. Experience with fee-for-service operations, including revenue cycle management, CPT coding and scheduling optimization. Experience in a managed care organization, MSO, ACO or VSO operating in Medicare Advantage. Familiarity with Florida's Medicare Advantage payer landscape. Bilingual English and Spanish, strongly preferred for the South Florida market. Why Salud. We hire against five values, and they describe how we actually work. Be Bold — challenge the status quo and act with urgency, even when the path is uncertain. Be Selfless — put patients, partners, and teammates first, and share the credit. Be Authentic — bring your whole self, and give honest, candid feedback. Be Accountable — own the outcome and answer for it. Deliver Results — measure what counts, and push until the numbers actually move. Salud Healthcare provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, disability status, genetic information, citizenship status, protected veteran status, marital status, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr Salud Healthcare