Residential HVAC Service Manager

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Company car
• Dental insurance

Residential HVAC Service Manager Location: Austin, TX
Employment Type: Full-Time
Compensation: Competitive Salary + Performance Bonuses + Benefits + Career Growth

Lead a High-Performing Residential HVAC Service Team

Are you an experienced HVAC leader who knows how to build winning teams, deliver exceptional customer experiences, and drive operational excellence?

We're seeking a Residential HVAC Service Manager to lead our growing service department. This is an opportunity to make a significant impact by mentoring technicians, improving service performance, and helping build one of the premier residential HVAC companies in the Austin area.

If you're passionate about coaching people, improving processes, and creating an outstanding customer experience, we'd love to meet you.

What You'll Do

• Lead, coach, and develop a team of residential HVAC Service Technicians.

• Oversee daily service department operations, including scheduling, dispatch coordination, technician productivity, and workflow.

• Monitor and improve key performance indicators including revenue, average ticket, maintenance agreements, callback rates, customer satisfaction, and technician efficiency.

• Conduct ride-alongs to provide technical coaching, sales development, and field training.

• Support technicians with complex diagnostics, troubleshooting, and customer concerns.

• Ensure compliance with EPA regulations, safety standards, company policies, and industry best practices.

• Recruit, interview, onboard, and develop top HVAC talent.

• Partner with the installation, sales, and customer service teams to deliver an exceptional homeowner experience.

• Create a culture focused on accountability, teamwork, continuous improvement, and professional development.

• Assist with budgeting, forecasting, inventory management, and departmental planning.

What We're Looking For

• 5+ years of residential HVAC service experience.

• Previous experience leading, supervising, or mentoring HVAC technicians.

• Strong technical knowledge of residential HVAC systems.

• Proven ability to motivate teams and improve performance.

• Experience managing KPIs and driving operational results.

• Excellent customer service and communication skills.

• Strong organizational and problem-solving abilities.

• EPA Certification required.

• Valid driver's license with a clean driving record.

Preferred Qualifications

• Experience managing a growing residential service department.

• Knowledge of ServiceTitan or similar field service management software.

• NATE Certification or additional HVAC certifications are a plus.

• Experience with technician sales coaching and maintenance agreement growth.

Why Join Us?

We're building something special—a company where employees are valued, supported, and given opportunities to grow. We invest in our people and provide the tools, training, and leadership needed to build long-term careers.

We offer:

• Competitive salary with performance incentives

• Medical, dental, and vision benefits

• Paid time off and holidays

• Company vehicle (if applicable)

• Ongoing leadership and professional development

• Opportunities for advancement

• Supportive, team-oriented culture

• Stable, year-round work

Ready to Lead?

If you're ready to take the next step in your HVAC leadership career and help build an outstanding service team, apply today. We look forward to meeting you!