Collections Agent

Job Title: Payment Support CoordinatorJob Description

We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service.

Responsibilities

• Manage inbound and outbound collection calls with delinquent clients.

• Conduct payment outreach and follow-ups across approximately 100 accounts.

• Assist with loan restructures and payment arrangements.

• Respond to email inquiries via a shared payment support inbox.

• Perform account research and update internal systems.

• Support fast-paced collections workflows to maintain service levels.

Essential Skills

• Bilingual Spanish/English.

• 1-2 years of collections experience.

• Prior experience in collections, call center, or customer service.

• Comfortable handling high-volume outreach (20-30 interactions per day).

• Strong communication and problem-solving skills.

• Ability to quickly learn systems and perform basic account research/payment tracking.

Additional Skills & Qualifications

• Experience in collections or high-volume call environments.

• Capability to manage 20-30+ daily interactions in a fast-paced environment.

• Strong communication skills via phone and email.

• Experience handling delinquent clients professionally.

Work Environment

This is a fully remote role aligned with EST hours. The position includes 1-3 days of onboarding and system training. You will be part of a team reporting to the Collections under Credit Risk leadership. Systems access will be provided for payment processing and account management.

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 11, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.