Payment Systems Specialist

About the Organization Headquartered in San Antonio, TX, with more than 150 clinic locations across OH, TX, VA, and WA, Airrosti is a national healthcare group dedicated to eliminating muscle and joint pain and resolving soft‑tissue injuries quickly and effectively. In addition, we are available virtually to patients in all 50 states through Airrosti Remote Recovery (ARR), Flex, and REACH. We understand how pain can disrupt every part of life, from sleep and exercise to work and everyday activities, and we’re passionate about helping patients reclaim their lives. To date, Airrosti Providers (licensed Chiropractors and Physical Therapists) have successfully treated more than 1.8 million patient cases. On average, injuries are resolved in 3.2 visits (based on patient‑reported outcomes), resulting in high patient satisfaction and exceptional outcomes. With a 4.9‑star Google rating based on 36,000+ reviews and repeated recognition as one of the best places to work in Texas, Airrosti is a proven leader in musculoskeletal care. Airrosti’s care model is centered on evidence‑based, individualized treatment designed to identify and address the root cause of pain. Each patient visit includes up to a full hour of one‑on‑one care, giving Providers the time to thoroughly assess the injury, perform targeted manual therapy, and develop personalized active care plans and home exercise programs that support lasting recovery. Benefits Medical, Dental & Vision Insurance HSA/FSA Options Company‑Paid & Additional Voluntary Life, Short & Long‑Term Disability Voluntary Accident, Hospital, Critical Illness & Long‑Term Care Coverage Student Loan Planning & Coaching 401(k) with Company Match Paid Parental Leave Flexible PTO, Company & Floating Holidays And much more! Job Description Payment Systems Specialist at Airrosti will support the organization’s electronic payment processing systems, payment terminals, merchant services, and payment‑related technologies. This role serves as the primary liaison between internal departments, banking partners, payment processors, and software vendors to ensure reliable, secure, and efficient payment operations. In addition to payment systems, it will assist with the support, implementation, and optimization of other business‑critical applications as needed, providing opportunities to expand knowledge across multiple enterprise technologies. Essential Responsibilities Payment Systems Administration Support daily payment processing for credit, debit, HSA/FSA, and card‑not‑present transactions. Administer and support payment gateways and merchant services. Configure, deploy, and troubleshoot payment terminals and payment applications. Investigate payment processing issues, settlement discrepancies, duplicate transactions, and payment posting issues. Coordinate merchant account setup, payment gateway configuration, and terminal provisioning. Monitor payment system performance and assist with reconciliation and reporting. Collaborate with banking partners, payment processors, and software vendors to resolve payment‑related issues. Participate in payment system implementations, upgrades, testing, and enhancements. Develop and maintain payment documentation, procedures, and training materials. Vendor & Technical Support Coordinate issue resolution between internal teams and external vendors. Track open issues through completion and communicate status updates. Participate in vendor meetings and document action items. Assist with root cause analysis and continuous process improvement initiatives. Business Systems Support Assist with support, implementation, testing, and optimization of additional enterprise applications, including but not limited to: Electronic Medical Record (EMR) – Raintree Airrosti App/Portal Airrosti Gateway Ambient Listening solutions – Heidi Scheduling and operational software Other applications and technology platforms Responsibilities May Include Troubleshooting application issues Assisting with software testing and user acceptance testing (UAT) Developing user documentation and training materials Supporting software implementations and enhancements Assisting with workflow analysis and process improvements Project Coordination Assist with software implementations, upgrades, and integrations. Assist with testing activities across departments. Track project milestones, risks, and outstanding issues. Maintain project documentation and status reports. Support continuous improvement initiatives across business systems. Cross‑Functional Collaboration Operations Finance Revenue Cycle IT Software Development Clinical Services Patient Experience Regional Support External vendors and implementation partners Preferred Qualifications Associate’s or Bachelor’s degree in Information Systems, Business, Healthcare Administration, Computer Information Systems, or a related field (or equivalent experience). 2+ years supporting payment systems, business applications, healthcare technology, or enterprise software. Strong analytical, troubleshooting, and problem‑solving skills. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast‑paced environment. Proficiency in Microsoft Office, including Excel. Preferred Experience Payment Systems Cybersource Wells Fargo Merchant Services Payment gateways and merchant services Payment terminal support (including PAX devices) PCI compliance Credit, debit, and card‑not‑present processing Business Applications Electronic Medical Record (EMR) systems Patient portals and mobile applications Ambient AI/Listening solutions Software implementations Vendor management Application administration Technical support Project management Knowledge, Skills & Abilities Troubleshoot technical and operational issues. Learn new software and technologies quickly. Build strong working relationships with vendors and internal stakeholders. Manage multiple projects and competing priorities. Communicate technical concepts to both technical and non‑technical audiences. Analyze business processes and recommend improvements. Create and maintain organized documentation. Work independently while contributing to a collaborative team environment. Compensation & Benefits $21‑23/hour (commensurate with background and experience) Medical, Dental, Vision & Voluntary Life insurance options HSA and FSA options for medical & dependent care Airrosti paid Life, Short‑term & Long‑term Disability insurance Voluntary Accident, Hospital & Critical Illness insurance Employee Assistance Program 401k Plans with an employer match & vesting schedule Paid Parental Leave Flexible paid time off, company holidays, floating holidays, bereavement, jury duty & time off to vote Pet insurance And so much more! Equal Opportunity Employer We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr Airrosti