Registration Clerk

Registration Clerk FTField House, Sports, Fitness, and Aquatics Center - Waukegan, IL 60085Salary Range $18.49 - $22.90 Hourly Position Type Full Time Education Level High School Category Non-UnionRegistration Clerk - FTCompensation & Benefits:Expected hiring range $19.00 to $20.00 based on education, experience, and skills.Position SummaryThe purpose of the Registration Clerk is to be responsible for the operations of the front desk which requires significant public contact at the assigned facility. Serves as a resource to district employees and the public for current information on recreation activities. This position is required to adhere to all Waukegan Park District (District) policies and procedures.Essential FunctionsReceives incoming communications through District communication systems including, but not limited to, phone, email, instant messaging, and routes as appropriate.Answers customer inquiries or directs to appropriate staff as necessary.Responds to the public and District staff inquiries and needs with promptness and professionalism.Registers the public in District programs and explains program details.Works evenings, weekends, and holidays as assigned.Trains and shares safety and other work-related practices with District employees.Receives registrations and contracts, and payments for programs, special events, rentals, and services, and prepares daily receipts for data entry.Oversees cash drawer and balance receipts, securing monies and receipts.Opens and prepares the facility for daily operation in accordance with the facility's checklist.Secures and closes the facility in accordance with the facility's checklist.Maintains records and files relating to program registration and other department functions.Maintains reception, front desk, and lobby areas in a neat and organized manner.Uses and maintains office equipment, troubleshoots issues, and secures maintenance service as needed.Assists with program details including, but not limited to, typing, public contacts, obtaining computer data, updating bulletin boards, and distribution of promotional material.Assists Department Support Aide in monitoring and ordering supplies.Assists Department Support Aide with tasks including, but not limited to, administrative and clerical responsibilities.Reviews daily facility schedule and assists with room setup and take down as needed.Conducts duties adhering to all safety requirements.Performs targeted cleaning of facility as needed including, but not limited to, washrooms, kitchen, lobby, and program areas.Assists with recreation programs and special events as required.Assists staff in the performance of their duties.Performs other duties and responsibilities assigned by the supervisor to support the department or the District.QualificationsAge:18 years and olderEducationHigh school diploma or equivalent (GED) requiredCollege-level education or advanced coursework preferredExperienceMinimum one (1) year experienceKnowledge, Skills and AbilitiesMicrosoft Office experience in Excel/Word/OutlookEffective and efficient customer serviceBilingual English and Spanish preferredOperate job related equipmentDemonstrate initiative and responsibilityManage workload and hours with minimal directionCommunicate effectively through listening, speaking, writing, and non-verbal cuesDevelop positive rapport with interpersonal departments, public, vendors, contractors, media and community groupsPrioritize work efficiently and effectivelyIdentify problems or challenges and develop and implement solutionsAbility to perform basic mathematical and monetary calculationsLicense/CertificationValid and unrestricted driver's license, not including vision restrictions for corrective lenses, preferredFirst Aid/CPR/AED certification required within one (1) year of hire datePhysical, Psychological, Environmental, Cognitive and Safety ConsiderationsThe demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. Physical ConsiderationsRegularly walk, sit, talk, and hearRegularly use hands and/or fingers, handle, feel or operate objects, tools, or controls; and reach with hands and armsRegular vision abilities for this job: close visionEnvironmental ConsiderationsExposed to moderate noise levelsOccasionally exposed to various weather conditionsRepetitive work (i.e. computer keyboard, writing)Safety ConsiderationsUse good safety awareness and judgmentHours: 40 hours per week Sunday 6:45am-2:45pm and Monday-Thursday 2pm-10pm. Work schedule may vary based on district needs and includes regular evenings and weekends. May involve additional hours on an as needed basis.