University HR Operations Specialist -29221

Case & Intake Management Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs. Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams. Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or elevate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs. Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols. Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials. SOPs & Documentation Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover. Peak Period Support Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks. Minimum Qualifications 4-6 years in HR higher ed operations, shared services, or higher education administration Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills. Proven accuracy and attention to detail; ability to follow established procedures. Customer service orientation; clear written and verbal communication. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications Workday experience (reports, business processes, training support) Standard schedule with occasional peak period overtime (UAT, cutover). #J-18808-Ljbffr Numa Management Associates LLC