Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support residents with account questions, service-related concerns, and general requests in Tustin, California. This opportunity is with a real estate and property organization and offers a hybrid work arrangement. This is a Long-term Contract position beginning as a 90-day assignment with the potential for extension.

Responsibilities:

• Manage a high volume of incoming and outgoing calls, helping residents with maintenance matters, account-related questions, and service requests.

• Deliver thoughtful and detail-oriented support by listening carefully, responding with empathy, and guiding residents toward effective solutions.

• Investigate resident concerns and work toward timely resolution by partnering with appropriate internal teams when additional support is needed.

• Record conversations, requests, complaints, and follow-up details accurately in company systems to maintain complete service documentation.

• Provide clear information about available services, processes, and next steps so residents receive accurate and helpful guidance.

• Follow up with residents after initial contact to confirm their concerns have been addressed and that they are satisfied with the outcome.

• Use multiple software applications efficiently to enter data, update records, schedule actions, and manage resident communications.

• Build positive working relationships across departments to support consistent service and a strong resident experience.

• Previous experience in customer service, call center support, or a resident-facing service role.
• Ability to handle both inbound and outbound calls in a fast-paced environment while maintaining professionalism.
• Strong written and verbal communication skills with a calm, courteous, and solution-oriented approach.
• Comfortable entering detailed information accurately and navigating several computer systems at once.
• Proficiency with common business tools such as Microsoft Word and Microsoft Excel.
• Experience supporting property management, residential services, or related service operations is preferred.
• Strong organizational skills with the ability to manage follow-up tasks and respond to issues in a timely manner.