HVAC Dispatcher

Join A Top-Rated Hvac & Plumbing Team In DallasAre you the kind of person who thrives on keeping things running smoothly, solving problems on the fly, and being the go-to support for a fast-paced team? If you're organized, customer-focused, and love a good scheduling puzzle, we want to hear from you!We're looking for a Dispatcher to join one of the highest-rated HVAC & Plumbing companies in the greater Dallas area. In this role, you'll be the communication hub—keeping service schedules on track, supporting technicians, and ensuring customers receive timely, exceptional service.What You'll Do:Maintain daily schedules and dispatch service jobs efficientlyPre-call customers and manage dispatch board activityMonitor and resolve open service ticketsCoordinate with service managers and technicians to address field issuesMaintain up-to-date customer records and documentationDeliver top-notch customer service via phone and digital communicationsWhat You Bring:2 years of experience in dispatching (HVAC/Plumbing industry a plus!)Strong communication and phone skills with active listeningAbility to multitask, prioritize, and stay organized under pressureFamiliarity with ServiceTitan or similar CRM systems preferredA customer-first mindset and a collaborative attitudeCompensation & Perks:Salary (Pay based on experience)Year-round work (no slow season!)Medical, dental, and vision insuranceHSA with company contributionLife insurance (up to $300,000 available; $100,000 guaranteed)Short- and long-term disabilityCritical illness & accident insurance401(k) with 4% company matchPaid holidays and PTOGenerous employee discountsOngoing training and growth opportunities —we love to promote from within!Employee referral programTeam-oriented culture with community events throughout the yearIf you're ready to be part of a high-performing, customer-focused team that takes pride in delivering quality service, apply now!Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.